Summary
Overview
Work History
Education
Accomplishments
Volunteer Work
Languages
Timeline
Generic

Dahlia Martinez

Rockford,IL

Summary

Skilled Parts Processor adept at working quickly and accurately in fast-paced, high-volume environments. Proficient in documentation, data entry and file management. Detail-oriented Parts Processor with 1 1/2 years of experience. Leverages methodical and organized approach to maintain accuracy.

Overview

5
5
years of professional experience

Work History

Cashier

Home Goods
08.2019 - 11.2019
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Processor

Spider Company
11.2019 - 08.2022
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Assembled parts and components using welding techniques.
  • Inspected finished products for quality and adherence to customer specifications.
  • Assembled products according to changing daily work orders and specific customer needs.

Bench Work

Spider Company
05.2024 - 07.2024
  • Improved part consistency by following established procedures and specifications during the deburring process.
  • Verified properly machined parts by deburring, polishing and performing quality checks.
  • Led the development of new deburring processes, resulting in a more efficient manufacturing process.
  • Completed deburring, buffing and polishing materials according to strict tolerances.
  • Increased efficiency by utilizing hand tools, power tools, and pneumatic equipment for deburring processes.
  • Exemplified attention to detail when deburring and finishing machined parts, ensuring smooth surfaces free from defects.
  • Enhanced product quality with attention to detail during post-processing activities like deburring or grinding edges.
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Executed high-quality finishes on machined parts using deburring techniques or additional surface treatments as required by project specifications.

Team Lead

Heartwood Creations
07.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.

Education

High School Diploma -

Lydia Urban Academy
Rockford, IL
06.2019

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 3-4 staff members.

Volunteer Work

While I was in highschool at Lydia Urban Academy I volunteered during the school year at the Restoration Cafe. I enjoyed being a barista for all kinds of clients that came in to get coffee and a small breakfast or pastry. It made me feel good to know that I could be helping a good organization that helped the Rescue Mission in Rockford.

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Heartwood Creations
07.2024 - Current

Bench Work

Spider Company
05.2024 - 07.2024

Processor

Spider Company
11.2019 - 08.2022

Cashier

Home Goods
08.2019 - 11.2019

High School Diploma -

Lydia Urban Academy

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Dahlia Martinez