Dahllyn Allsup
Lehi,UT
Summary
Accomplished Technical Trainer at Henry Schein One, adept in developing and delivering comprehensive training programs utilizing tools like Skilljar and Articulate 360. Demonstrated success in enhancing learning through innovative instructional design, evidenced by a 30% improvement in trainee performance metrics. Skilled in adaptability and coaching, ensuring alignment with organizational goals and technological advancements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Trainer
Henry Schein One
10.2018 - 08.2024
- Needs Assessment: Conduct thorough needs assessments to identify training gaps and develop targeted training solutions
- Curriculum Development: Design comprehensive training curricula aligned with organizational goals and performance objectives
- Instructional Design: Develop engaging and interactive training materials, including but not limited to: E-learning modules, Instructor-led training materials, Job aids, Assessments
- Training Delivery: Deliver effective training sessions using a variety of instructional methods, including classroom, virtual, and on-the-job training
- Evaluation: Measure training effectiveness through performance metrics and learner feedback
- Technology Integration: Utilize instructional design tools and technologies to create innovative and interactive learning experiences
- Subject Matter Expertise: Develop deep understanding of technical subject matter to effectively communicate complex information
- Collaboration: Collaborate with subject matter experts, stakeholders, and other team members to ensure training alignment with business objectives
Support Technician
Henry Schein One
10.2012 - 10.2018
- Troubleshooting: Diagnosing and fixing issues with systems, software, and hardware
- Installation: Setting up and configuring hardware, software, and peripheral equipment
- Training: Teaching users how to use new software and hardware
- Monitoring: Keeping track of computer system performance and reporting issues
- Maintenance: Performing daily maintenance and monitoring tasks for computer systems
- Documentation: Creating technical documentation and reference materials for users
- Communication: Responding to inquiries, calls, emails, and chat messages
- Coordination: Working with other teams, such as the service desk, to resolve issues
- Escalation: Referring difficult cases to senior support staff or technicians
- Remote access: Taking over control of a customer's computer remotely to fix issues
Merchandiser
The Home Depot
06.2008 - 10.2012
- Stocking and merchandising: Making sure products are stocked and displayed correctly
- Display creation: Building displays and fixtures using hand and power tools
- Signage and brochures: Refreshing display material, signage, and brochures
- Price changes: Executing price changes
- Product rotation: Rotating products
- Special projects: Working on special projects to improve product display
- Customer service: Providing customer service to both internal and external customers
- Planogram maintenance: Maintaining planograms
- Overhead organization: Organizing overhead
Education
Associate of Applied Science - General Studies
Brigham Young University
Rexburg04-2025
Skills
- Skilljar
- Salesforce
- CXOne
- MS Office Suite
- Articulate 360
- Camtasia
- TalentLMS
- HTML/CSS/JavaScript
- Training Evaluation
- Adaptability to Change
- Assessment skills
- Coaching and Mentoring
References
Available upon request.
Roles And Responsibilities
- Needs Assessment: Conduct thorough needs assessments to identify training gaps and develop targeted training solutions.
- Curriculum Development: Design comprehensive training curricula aligned with organizational goals and performance objectives.
- Instructional Design: Develop engaging and interactive training materials, including but not limited to: E-learning modules, Instructor-led training materials, Job aids, Assessments.
- Training Delivery: Deliver effective training sessions using a variety of instructional methods, including classroom, virtual, and on-the-job training.
- Evaluation: Measure training effectiveness through performance metrics and learner feedback.
- Technology Integration: Utilize instructional design tools and technologies to create innovative and interactive learning experiences.
- Subject Matter Expertise: Develop deep understanding of technical subject matter to effectively communicate complex information.
- Collaboration: Collaborate with subject matter experts, stakeholders, and other team members to ensure training alignment with business objectives.
Certification
Web Frontend - Brigham Young University - Idaho
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