Dahn Ross
Charlotte,NC
Summary
Dedicated Medical Assistant with over 20 years of experience in enhancing patient health and well-being. Certified and proficient in administering medications, recording vital signs, and managing comprehensive patient records to ensure a seamless healthcare experience. Recognized for reliability, adaptability, and strong teamwork skills, consistently fostering collaboration with healthcare professionals to drive positive patient outcomes. Committed to delivering exceptional clinical support while maintaining a compassionate approach to patient care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Training Coach
Tryon Medical Partners-( Contract Position-Addison Group)
08.2025 - Current
- Provided ongoing coaching and support to employees during their learning journey
- Instructed and mentored students in clinical medical assisting techniques, ensuring comprehensive understanding of medical procedures and protocols
- Provided hands-on training to students in various clinical skills such as taking vital signs, administering injections, performing EKGs, and conducting laboratory tests
- Evaluated student performance through practical exams and assessments to measure proficiency in clinical skills
- Demonstrated proper use of medical equipment and instruments to students while emphasizing safety precautions and infection control measures
- Contract position
Certified Medical Assistant Training Coach
Gohealth Urgent Care( Contract Position-Addison Group)
09.2024 - 06.2025
- Provided ongoing coaching and support to employees during their learning journey
- Instructed and mentored students in clinical medical assisting techniques, ensuring comprehensive understanding of medical procedures and protocols
- Provided hands-on training to students in various clinical skills such as taking vital signs, administering injections, performing EKGs, and conducting laboratory tests
- Evaluated student performance through practical exams and assessments to measure proficiency in clinical skills
- Demonstrated proper use of medical equipment and instruments to students while emphasizing safety precautions and infection control measures
- Contract position
CMA - Certified Medical Assistant
CenterWell Senior Primary Care
09.2023 - 09.2024
- Taking medical histories and recording vital signs, preparing patients for examination. Triage calls regarding medications, lab and rad results. Answers front desk incoming calls when needed. Assist provider with patient care, entering results in EMR, RX requests, phone messages. Participating in Project Ram training. Taking my knowledge to several sites and doing peer-to peer mentoring at different sites across the North Carolina markets.
Certified Medical Assistant
Chronic Care Staffing
02.2023 - 06.2023
- Initiates phone contact with eligible Medicare patients in attempt to enroll them in CCM programon behalf of physician practices. Completely and accurately educates eligible patients on the benefits of CCM programs. Obtains consent from patients electing to opt-in to the program. Documents all patient interactions in practice EMR. Serve as the point of contact for patients enrolled in the CCM platform by their health care professional. Inform the patients' healthcare providers electronically of monthly progress and any observations learned through the interactive communications. Attend virtual meetings with CCM Healthcare's team for information updates.
Certified Medical Assistant
Marathon Health
09.2022 - 02.2023
- Responsible for supporting both the front and back office, including greeting and rooming patients, scheduling, answering phones, taking vitals, drawing blood, administering vaccines, and providing additional clinical support wherever needed.
Certified Medical Assistant/Remote Patient Monitoring
Raziel Health
01.2022 - 08.2022
- Initiates phone contact with eligible Medicare patients in attempt to enroll them in CCM/RPM programs on behalf of physician practices. Completely and accurately educates eligible patients on the benefits of CCM/RPM programs. Obtains consent from patients electing to opt-in to the program. Documents all patient interactions in enrollment system. Serve as the point of contact for patients enrolled in the RPM platform by their health care professional. Help patients connect to the RPM and set up their devices. Engage regularly with all assigned patients to encourage consistency with the treatment plan and ensure they remain within the data range set by their provider.
- Monitor patients' data. Inform the patients' healthcare providers electronically of monthly progress and any observations learned through the interactive communications. Attend virtual meetings with RPM Healthcare's team for information updates.
Certified Contact Tracer
PCG Consulting
02.2021 - 05.2021
- Used a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19, remotely.
- Determined exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine
- Maintained ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arose.
- Required to follow set scripts and adhere to policies and procedures provided by NYS. Complied with Department training regarding confidential information related to personal information.
Credentialled Trainer
United Health Services
12.2019 - 08.2020
- As a Credentialled Trainer I was responsible for the delivery of education and communication using several methods to include classroom instruction, tip sheets, meetings, etc. I collaborate with Principal Trainers and Analysts to continue to assess the educational and support needs of the United Health services end users.
- Credentialled in Ambulatory Clinic Nurse, Healthy Planet and Orthopedics.
Certified Medical Assistant (AAMA)
UHS pain management
08.2016 - 08.2020
- Taking medical histories and recording vital signs, preparing patients for examination. Arrange examining-room instruments and equipment; keep waiting and examine rooms neat and clean.
- Coordinates patient appointment/orders and records. Triage calls regarding medications, lab and radiology results. Answers front desk incoming calls when needed. Assist provider with patient care, entering results in EMR, RX requests, phone messages.
Certified Medical Assistant (AAMA)
SNY NeuroSurgical Group
04.2014 - 08.2016
- Taking medical histories and recording vital signs, preparing patients for examination. Arrange examining-room instruments and equipment; keep waiting and examine rooms neat and clean.
- Coordinates patient appointment/orders and records. Triage calls regarding medications, lab and rad results. Answers front desk incoming calls when needed. Assist provider with patient care, entering results in EMR, RX requests, phone messages.
Certified Medical Assistant (AAMA) Clinical Lead
Neuro Medical Care Associates PLLC
08.2009 - 04.2014
- Clinical Lead-in charge of three Medical Assistants and running the day to day operations of that department. I am also the Medical Assistant to the senior physician who also has the busiest practice in our office of four physicians.
- I also had a lead role in setting up and starting an infusion clinic.
Medical Assisting Instructor
Ridley-Lowell Business and Technical Ins.
08.2003 - 12.2009
- I instructed students for future clinical as well as administrative positions. I also ran the externship portion of the program. This is a list of classes instructed: venipuncture, laboratory procedures, computerized medical office, medical math, vital signs, anatomy and physiology, medical Terminology, medical insurance and coding, and more
Office Coordinator
United Medical Associates
04.1998 - 10.2004
- In charge of the day to day operations of one of the busiest medical practices in the area. Also In charge of coordinating over sixty support staff as well as over ten providers.
- I also was office lead for other offices for UMA in Kirkwood as well as their Owego office.
Education
Certified Medical Assistant - Medical Assistant
Ridley-Lowell Business & Technical Institute
Binghamton, NY06-1992
High school diploma or GED -
Binghamton High School
Binghamton, NY09-1983
Skills
- OSHA compliance knowledge
- Experience with ICD-10 documentation standards
- Medication delivery
- Laboratory techniques
- Proficient in Microsoft Word
- HIPAA compliance knowledge
- Proficient in computer applications
- Proficient in administering injections
- Healthcare administrative experience
- Venipuncture expertise
- Experienced with Cerner, Athena, Epic, ECW, and NextGen
- Basic life support instructor
Certification
- Certified Medical Assistant (AAMA) Certification July 2024 to July 2029
- July 2024 to July 2026 Basic Life Support (BLS) Instructor
Personal Information
Title: Highly motivated Medical Assistant with over 20 years of experience dedicated to helping patients achieve optimal health.
Timeline
Certified Medical Assistant Training Coach
Tryon Medical Partners-( Contract Position-Addison Group)
08.2025 - Current
Certified Medical Assistant Training Coach
Gohealth Urgent Care( Contract Position-Addison Group)
09.2024 - 06.2025
CMA - Certified Medical Assistant
CenterWell Senior Primary Care
09.2023 - 09.2024
Certified Medical Assistant
Chronic Care Staffing
02.2023 - 06.2023
Certified Medical Assistant
Marathon Health
09.2022 - 02.2023
Certified Medical Assistant/Remote Patient Monitoring
Raziel Health
01.2022 - 08.2022
Certified Contact Tracer
PCG Consulting
02.2021 - 05.2021
Credentialled Trainer
United Health Services
12.2019 - 08.2020
Certified Medical Assistant (AAMA)
UHS pain management
08.2016 - 08.2020
Certified Medical Assistant (AAMA)
SNY NeuroSurgical Group
04.2014 - 08.2016
Certified Medical Assistant (AAMA) Clinical Lead
Neuro Medical Care Associates PLLC
08.2009 - 04.2014
Medical Assisting Instructor
Ridley-Lowell Business and Technical Ins.
08.2003 - 12.2009
Office Coordinator
United Medical Associates
04.1998 - 10.2004
Certified Medical Assistant - Medical Assistant
Ridley-Lowell Business & Technical Institute
High school diploma or GED -
Binghamton High School