D’Ahna Brown
Rutherford,NJ
Summary
Well-qualified Sales / Office Support Professional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
Pout Cosmetics Official
Rutherford, NJ
08.2020 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Guest Service Representative
Bob’s Discount Furniture
Paramus, NJ
03.2024 - Current
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained knowledge of current promotions to effectively communicate offers to customers.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Sales Professional
Bloomingdales
Hackensack, NJ
10.2021 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Macy's
Paramus, NJ
05.2007 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
None - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Processing Payments
- Complex Problem-Solving
- Visual Merchandising
- Point of Sale Operation
- Stock Management
- Product Merchandising
- Cash Handling
- Customer Needs Assessment
- Sales Expertise
- Opening and Closing Procedures
- Conflict resolution
- Goal-oriented
- Excellent communication
- Multitasking
- Sales techniques
- Time management
- Cross-selling
- Customer service
- Decision-making
- Social media savvy
- Relationship building
- Product knowledge
- Computer literacy
- Loss Prevention
- Payment Processing
- Objection handling
- Sales expertise
- Customer relationship building
- Upselling and cross selling
Timeline
Guest Service Representative
Bob’s Discount Furniture
03.2024 - Current
Sales Professional
Bloomingdales
10.2021 - 11.2023
Customer Support Specialist
Pout Cosmetics Official
08.2020 - Current
Sales Associate
Macy's
05.2007 - 06.2020
None - Business Administration
Borough of Manhattan Community College of The City University of New York