Dahpne Hamilton
Mobile
Summary
Dynamic leader with proven expertise in team leadership and time management, honed across roles at Olde Mobile Antiques Gallery and Clearview Eye and Laser. Excelled in enhancing customer satisfaction and employee productivity, demonstrating superior decision-making and customer service skills. Achieved significant improvements in operational efficiency and service quality, fostering positive work environments and streamlined processes.
Overview
27
27
years of professional experience
Work History
Manager
Olde Mobile Antiques Gallery
03.2015 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
CVS Pharmacy
05.2010 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Training Manager/General Manager
Cato Fashions
07.2005 - 07.2010
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Office Manager/Laser Tech/Surgery Tech
Clearview Eye and Laser
05.1998 - 12.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma - College Prep
Our Lady of Victory
Pascagoula, MS05.1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Olde Mobile Antiques Gallery
03.2015 - 11.2024
Assistant Manager
CVS Pharmacy
05.2010 - 05.2013
Training Manager/General Manager
Cato Fashions
07.2005 - 07.2010
Office Manager/Laser Tech/Surgery Tech
Clearview Eye and Laser
05.1998 - 12.2005
High School Diploma - College Prep
Our Lady of Victory
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