Dai Williams
Boston Area Rape Crisis Center Inc.
Garland,TX
11
years of professional experience
Operations professional with over nine years of experience supporting organizational growth through process improvement, HR administration, vendor management, and cross-functional collaboration. Proven success implementing operational procedures, coordinating employee lifecycle activities, managing supplier relationships, and improving organizational efficiency in nonprofit, healthcare, and customer-focused environments. Recognized for building strong relationships, solving complex problems, and delivering exceptional service while supporting organizational goals.
Work History
Operations & Human Resource Assistant
4 Years 8 Months- Supported daily operations while partnering with leadership to improve organizational efficiency.
- Collaborated with Human Resources to develop and implement onboarding and offboarding procedures that enhanced employee safety and compliance.
- Created and implemented operational policies and workflows that streamlined internal processes.
- Coordinated vendor and supplier relationships, ensuring timely delivery of operational resources.
- Managed inventory and organizational assets to support staff and program needs.
- Partnered with IT to coordinate technology updates and resolve system issues.
- Distributed critical resources to survivors while maintaining professionalism, confidentiality, and compassion.
- Assisted leadership with staff management initiatives that improved productivity and team effectiveness.
Patient Scheduling Coordinator
3 Years 4 Months- Coordinated complex scheduling across multiple specialty clinics using Epic.
- Managed referrals between providers to improve continuity of patient care.
- Verified insurance eligibility and obtained prior authorizations to reduce scheduling delays.
- Maintained HIPAA compliance while managing confidential patient information.
- Delivered exceptional customer service through high-volume phone and patient interactions.
- Maintained accurate patient records and documentation to support efficient clinical operations.
Sales & Technical Support
1 Year 5 Months- Recommended customized security solutions based on customer needs.
- Provided technical troubleshooting to resolve product issues and improve customer satisfaction.
- Built strong customer relationships through consultative sales and product expertise.
- Protected confidential customer information while delivering high-quality support.
Education
Associate of Arts - Liberal Arts
Skills
Operations Management
Process Improvement
Employee Relations
Vendor & Supplier Management
Policy & Procedure Development
Project Coordination
Onboarding & Offboarding
Cross-Functional Collaboration
Microsoft Office
Google Workspace
Epic EMR
Organization & Time Management
Timeline
Operations & Human Resource Assistant
Boston Area Rape Crisis Center Inc.
09.2021 - 05.2026Read More
Patient Scheduling Coordinator
Boston Children's Hospital
11.2017 - 03.2021Read More
Sales & Technical Support
SimpliSafe
09.2015 - 02.2017Read More
Southern New Hampshire University
Associate of Arts from Liberal Arts
Read More