Daiana Carbajal
Fullerton,CA
Summary
Pursuing opportunities in Front Office, insurances, and medical office administration that will utilize my skills to become a key team member in a medical office.
Overview
3
3
years of professional experience
Work History
MEDICAL OFFICER ADMINISTRATOR/BILLING
RSA Billing
Santa ANA, CA
10.2021
- Registering patients
- Responsible for submitting claims and updating patient insurances
- Submitted insurance claims and posted payments per line item, both electronically and paper
- Processed corrected claims when applicable
- Verifying insurances.
Front Desk Receptionist
United Medical Imaging
Garden Grove, CA
04.2024 - Current
- Handled all Check in paper work and scanned it in, in a quick efficient matter.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using Ris and Jira software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Cast Member
Disney land Resort
Anaheim, CA
07.2023 - Current
- Customer Service
- Problem solver
- Energetic work attitude
- Resolved guests complaints promptly and professionally
- Trained and qualified in food handling, preparation, temperature monitoring, operating kitchen equipment and food safety guidelines
- Park Food Cart, Sales, Cashier.
Authorization Coordinator/temporary position
UCI Medical Center
Orange, CA
01.2022 - 07.2023
- Knowledgeable in EPIC software
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
- Authorization submissions
- Verify Eligibility
- Update insurance information
- Able to verify and interpret medical insurances
- Can interpret ICD10 codes and CPT codes
- Receive intake and outbound calls.
Education
Certificate - Medical Office Administrator
Concorde Career College
Garden Grove, CA05.2021
Skills
- Knowledgeable in radiology ICD 10 diagnosis and CPT codes
- Worked front office with US, CT scans, MRI, XRAY, Mammogram, Dexa orders and Authorizations
- Knowledge of Radiology procedures
- Knowledge on Authorizations and Doctor orders
- Verify Medical Insurances via portal
- HIPAA
- Microsoft Office
- College Keyboarding
- CPR
- BLS
- Proficient in EPIC
- Insurance verification
- EpicCare
- Doctor Rounds
- Etenit(physician portal)
- PPT
- Computer registration and scheduling
- Experience with processing Authorizations
- General knowledge of CPT, ICD-10-CM, ICD10-PCS
- HCPC Medical
- Office
- Billing
- Accounts payable/receivables
- Medical terminology, anatomy & physiology
- Medical software applications: MOSS
- Ability to work independently and collaboratively
- Strong Customer service skills
Personal Information
Title: Medical Records Technician
References
Available upon request.
Timeline
Front Desk Receptionist
United Medical Imaging
04.2024 - Current
Cast Member
Disney land Resort
07.2023 - Current
Authorization Coordinator/temporary position
UCI Medical Center
01.2022 - 07.2023
MEDICAL OFFICER ADMINISTRATOR/BILLING
RSA Billing
10.2021
Certificate - Medical Office Administrator
Concorde Career College