Daiana Pedroza
Wilmington,CA
Summary
Dynamic Accounts Receivable Clerk with proven expertise at Phoenix PDQ Inc in collections and invoice processing. Enhanced cash flow through strategic follow-ups and automated reminders, reducing overdue accounts significantly. Strong client relations and problem-solving skills fostered improved customer satisfaction and streamlined billing processes, ensuring accurate financial documentation and timely payments.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Clerk
Phoenix PDQ Inc
Paramount, CA
06.2006 - 08.2025
- Processed customer invoices and managed accounts receivable records efficiently.
- Monitored outstanding payments and followed up on overdue accounts promptly.
- Utilized accounting software to maintain accurate financial documentation.
- Assisted in reconciling discrepancies between customer payments and account balances.
- Collaborated with team members to streamline invoicing processes and improve accuracy.
- Developed effective communication channels with clients to enhance collection efforts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
High School Diploma -
Paramount High School
Paramount, CASkills
- Collections
- Invoice processing
- Time management
- Payment posting
- Statement review
- Bank deposits
- Accounts receivable software
- Dispute resolution
- Customer relations
- Account monitoring
- Team collaboration
- Problem-solving
- Client communication
- Collections management
- Data entry and management
- Aging report analysis
- Spreadsheets and journal entries
- Invoice and payment processing
- Accounts receivable
- Aging reports analysis
- Data inputting
- Strong client relations skills
- Invoice preparation
- Statement issuing
- Billing dispute resolution
- Data entry
- Microsoft office
- Excel office
Languages
English
Native or Bilingual
Timeline
Accounts Receivable Clerk
Phoenix PDQ Inc
06.2006 - 08.2025
High School Diploma -
Paramount High School