DaiAunna Dover
Knoxville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Safety Sitter
Your Home Team Care
01.2022 - Current
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
Financial Services Representative
LSI Lending Solutions
03.2019 - 01.2022
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Fulfillment Associate
Target
06.2016 - 10.2018
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Education
High School Diploma -
Carter High School
Strawberry Plains, TN05.2018
Skills
- De-escalation techniques
- Empathy and compassion
- Team collaboration
- Active listening
Timeline
Patient Safety Sitter
Your Home Team Care
01.2022 - Current
Financial Services Representative
LSI Lending Solutions
03.2019 - 01.2022
Fulfillment Associate
Target
06.2016 - 10.2018
High School Diploma -
Carter High School
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