Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DAICI PENA

Atlanta,GA

Summary

I am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proven track record in enhancing customer loyalty and streamlining shipping processes at DHL SUPPLY CHAIN, showcasing exceptional problem-solving and Microsoft Excel skills. Elevated production standards and efficiency as an Assembler at Material In Motion, demonstrating a commitment to quality and a strong work ethic

Overview

2
2
years of professional experience

Work History

Customer Service Representative

DHL SUPPLY CHAIN
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • WMS System. scheduling outbound and inbounds loads.
  • experience with Fedex shipping and creating labels.

Assembler

Material In Motion
02.2022 - 02.2023
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Excel
  • Scheduling
  • Follow-up skills
  • Product Knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

DHL SUPPLY CHAIN
02.2024 - Current

Assembler

Material In Motion
02.2022 - 02.2023

High School Diploma -

Langston Hughes High School
DAICI PENA