DAICY ESTRADA
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
QA Manager
Walmart
05.2023 - Current
- Perform root cause analysis to identify and resolve quality issues and defects.
- Assess product quality by monitoring quality assurance metrics, reports and dashboards.
- Conduct process and system audits to identify areas of improvement and enforce compliance
Operations Manager
Walmart
01.2023 - 05.2023
- Introduced new methods, practices, and systems to reduce time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Analyzed and reported on key performance metrics to senior management.
HR Clerk
Walmart
11.2021 - 01.2023
- Created job descriptions on boards for vacant jobs.
- Tracked various statistics and kept detailed records.
- Resolved employee complaints and scheduled open doors.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
Warehouse Shipping Clerk
Walmart
02.2020 - 11.2021
- Entered information into warehouse management system.
- Moved shipment materials to and from designated areas using lifts.
- Utilized forklift to load, unload, transport and store goods.
- Keyed in daily workload information and loader productivity.
- Dock set up and support for loaders.
- Prepared containers to be shipped when fully loaded.
- Back up Reports Clerk
Shipping Loader
Walmart
12.2019 - 02.2020
- Utilized forklift to load and transport store goods.
- Hand loading and building pallets of freight.
- Recording case count and production.
- Making sure all freight loaded was accounted for.
- Cross-trained for multiple clerk positions and filled in as needed.
Orientation Coordinator
Cargill Meat Solutions
01.2017 - 11.2019
- Recruited new hires, conducting interviews, and placing associates in open positions
- Completed all timesheets, traceability forms and new hire documentation on time
- Oversaw career and job fairs to connect students with area schools and employers
- Responded quickly to concerns regarding new hire issues and safety
- Built long-term relationships with new hires through effective communication and confidentiality
- Guided new hires through all plant policies and procedures
- Cross-trained new associates by explaining rules, procedures and job responsibilities
- Used Excel, Word, Outlook, and PowerPoint systems to document job tasks and duties for traceability and transparency
- Translated weekly Town Hall meetings, employee evaluations, safety meetings, and start of shift meetings.
Operations Team Leader
Cargill Meat Solutions
03.2016 - 01.2017
- Used troubleshooting methods to identify issues with mechanical tools.
- Ran 2 production crews that consisted of about 40 associates.
- Printed off OSHA documentation and revising it for accuracy throughout the day.
- Operated every machine on the floor.
- Responsible for startup meetings, training , giving lunch breaks and other tasks as assigned by the manager.
- Acted as manager when the manager was absent
- Part of the Safety Committee and inspected job sites for hazardous conditions.
- Completed observations on the floor for every job task to identify Near Misses.
Education
Joseph's College of Cosmetology
Norfolk, NE2013
High School Diploma - undefined
Schuyler Central High School
Schuyler, NE2011
Skills
- Spanish translation
- Trainings and presentations
- Documentation and reporting
- Job site preparation
- Goal Attainment
- Staff Management
- Operations Oversight
- Policy and Procedure Implementation
- Recruiting and Hiring
- Audit Reporting
- Data Collection
- Employee Relations
- Workflow Planning
Languages
spanish
Native or Bilingual
Timeline
QA Manager
Walmart
05.2023 - Current
Operations Manager
Walmart
01.2023 - 05.2023
HR Clerk
Walmart
11.2021 - 01.2023
Warehouse Shipping Clerk
Walmart
02.2020 - 11.2021
Shipping Loader
Walmart
12.2019 - 02.2020
Orientation Coordinator
Cargill Meat Solutions
01.2017 - 11.2019
Operations Team Leader
Cargill Meat Solutions
03.2016 - 01.2017
Joseph's College of Cosmetology
High School Diploma - undefined
Schuyler Central High School