Daija Green
Lafayette,LA
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Waffle House Restaurant
04.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Shift Leader
Great American Cookies & Marble Slab Creamery
12.2019 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Safety Manager
G&G Motor Freight LLC
01.2016 - 08.2022
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
Education
Bachelor of Arts - Visual Arts - Computer Art And Animation
University Of Louisiana At Lafayette
Lafayette, LA12.2026
High School Diploma -
New Iberia Senior High
New Iberia, LA07.2020
Skills
- Departmental Strategies Development
- Identification Options
- Sales Techniques
- Hiring and Orientation
- Opening and Closing Procedures
- Hospitality and Accommodation
- Transaction Management
- Merchandise Stocking
- Cash Register Systems
- Ticket Sales
- Team Contribution
- Professional Relationships
- Coin and Currency Counting
- Money Handling
- Cooperative Attitude
- Till Counting
- Credits and Refunds
- Cashier Oversight
- Product Restocking
Timeline
Waitress Supervisor
Waffle House Restaurant
04.2023 - Current
Shift Leader
Great American Cookies & Marble Slab Creamery
12.2019 - 04.2023
Safety Manager
G&G Motor Freight LLC
01.2016 - 08.2022
Bachelor of Arts - Visual Arts - Computer Art And Animation
University Of Louisiana At Lafayette
High School Diploma -
New Iberia Senior High