Daija Jones
Spring,TX
Summary
Dependable candidate eager to leverage a strong work ethic and attention to detail in a dynamic environment. Committed to continuous skill development while contributing to the overall success of the organization. Equipped with effective problem-solving abilities and adept at prioritizing tasks to meet challenges head-on, ensuring consistent achievement of team objectives. Prepared to make a meaningful impact and drive results through collaboration and dedication.
Overview
7
7
years of professional experience
Work History
Health Advocate (Remote)
Elevance Health Inc.
Houston, TX
06.2021 - Current
- Resolves member and provider inquiries using computer-based resources to deliver accurate information and assistance
- Guides stakeholders through healthcare navigation, including benefit explanations and claim issue resolutions
- Coordinates interdepartmental functions to ensure prompt and appropriate responses to customer inquiries
- Analyzes data using MS Office to identify and address operational challenges and enhance service quality
- Handles routine customer questions via follow-up calls and emails, ensuring clear and effective communication
- Reviewed source documents for completeness and accuracy, identifying illegible or incomplete source data
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
- Coordinated cross-functional initiatives to streamline business processes and enhance service delivery.
Multi-Service Banker
Hancock Whitney Bank
Houston, TX
05.2019 - 01.2020
- Maintained accurate financial records by balancing currency, coin, and checks, and calculated daily transactions at shift end
- Planned and executed strategies to increase business and drive profit growth.
- Addressed and resolved customer account discrepancies, ensuring client satisfaction and account accuracy
- Promoted and sold financial products and services by analyzing customer needs through computerized data, enhancing customer engagement and service experience
- Compared data entered to source documentation for accuracy and completeness.
- Maintained accurate records of transactions, ensuring compliance with internal standards consistently.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Conducted data entry with attention to detail, maintaining accuracy in all records.
Education
HS Diploma -
Eisenhower High School
01-2013
Skills
- Data collection and problem-solving skills
- Unified communications integration
- Attention to detail
- Microsoft Office Suite
- Time management
- Multitasking
- Workflow optimization
- Teamwork and collaboration
Timeline
Health Advocate (Remote)
Elevance Health Inc.
06.2021 - Current
Multi-Service Banker
Hancock Whitney Bank
05.2019 - 01.2020
HS Diploma -
Eisenhower High School