Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dominique Hunter

Bradenton,Florida

Summary

I am seeking a company where I can use my experience, education, and organizational skills to help with the company needs.

Overview

23
23
years of professional experience

Work History

Service Advocate (Remote)

CVS Health/Aetna Medicare Advantage
Bradenton, Florida
01.2023 - 10.2024
  • Provided advice to customers on product features, benefits and usage.
  • Developed strategies for improving overall efficiency of the department's workflow.
  • Created detailed reports summarizing customer feedback and suggestions for improvement.
  • Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
  • Monitored customer accounts for changes or updates that may require additional follow-up.
  • Researched customer accounts to verify accuracy of billing information and account status.
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Provided training support for new staff members on company policies and procedures related to service delivery.
  • Developed relationships with customers through proactive outreach efforts.
  • Maintained outbound calls to members to discuss their benefits and concerns.
  • Resolved complaints and inquiries.
  • Responded promptly to customer inquiries.
  • Followed HIPAA policy and procedures.

Phlebotomist

Quest Diagnostics
Ellenton, Florida
11.2023 - 05.2024
  • Educated patients on proper blood draw techniques.
  • Prepared specimens for transport to external laboratories.
  • Documented patient information into electronic medical records system.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Assisted in the training of new phlebotomists.
  • Maintained accurate records of collected specimens and test results.
  • Provided excellent customer service while interacting with patients.
  • Responded quickly and effectively to emergency situations.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Performed quality control tests on collected specimens.
  • Ensured compliance with federal regulations governing laboratory procedures.

Patient Advocate

Innovative Practice Strategies
Bradenton, FL
08.2019 - 12.2022
  • Explained complex medical terminology to patients and families in an understandable manner.
  • Provided emotional support to patients and their families during difficult times.
  • Facilitated communication between providers, patients, and family members.
  • Maintained a thorough knowledge of medical treatments and procedures.
  • Provided insurance estimates for upcoming medical procedures.
  • Explained appeal process, account,and claim status.
  • Maintained call volumes of 80-100 calls per day.
  • Resolved complaints and inquiries.
  • Followed HIPAA policy and guidelines.

Telecommunications Operator

Blake Medical Center
Bradenton, Florida
07.2018 - 07.2019
  • Monitored all emergency alarm systems for the hospital.
  • Managed high volume, routed calls to proper area in hospital.
  • Paged physicians and employees.
  • Distributed pay checks to employees.
  • Completed work order requisitions.

Caregiver

Home Instead Senior Care Baton Rouge La
Baton Rouge, Louisiana
04.2017 - 05.2018
  • Provided companionship for elderly residents.
  • Assisted with basic needs.
  • Monitored and assisted to medical appointments.
  • Assisted with medical needs.
  • Assisted with housekeeping duties.
  • Prepared meals.
  • Provided transportation.

Psychiatric Technician

Southeast Louisiana State Hospital
Mandeville, Louisiana
06.2001 - 01.2013
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Utilized therapeutic communication techniques when interacting with patients.
  • Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
  • Assisted patients with daily living activities, such as bathing, dressing, and grooming.

Education

Certificate - Phlebotomy

Caregivers Society
Bradenton, FL
09-2023

Some College (No Degree) - Nursing

Keiser University
Fort Lauderdale, FL

Skills

  • Paperwork Processing
  • Blood collection
  • Data Entry
  • Specimen Preparation
  • Donor screening
  • Venipuncture
  • Twenty years customer service experience
  • Excellent data entry skills
  • Data Entry
  • Microsoft
  • Leadership experience
  • Excellent communication and research skills
  • Proficient with Windows PC applications
  • Basic understanding of healthcare claims
  • Organizational skills
  • Administrative and clerical skills
  • Critical thinking and problem solving skills

Languages

English
Full Professional

Timeline

Phlebotomist

Quest Diagnostics
11.2023 - 05.2024

Service Advocate (Remote)

CVS Health/Aetna Medicare Advantage
01.2023 - 10.2024

Patient Advocate

Innovative Practice Strategies
08.2019 - 12.2022

Telecommunications Operator

Blake Medical Center
07.2018 - 07.2019

Caregiver

Home Instead Senior Care Baton Rouge La
04.2017 - 05.2018

Psychiatric Technician

Southeast Louisiana State Hospital
06.2001 - 01.2013

Certificate - Phlebotomy

Caregivers Society

Some College (No Degree) - Nursing

Keiser University

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Dominique Hunter