Faith Dozier
Middleburg,FL
Summary
Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
15
15
years of professional experience
Work History
Service Advocate (Remote)
Florida Blue
10.2017 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Collections/Customer Service Representative
Citi Bank
03.2015 - 10.2017
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Customer Service Rep
Humana
09.2014 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Wal-Mart
04.2009 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Limestone High School
Limestone, ME06.2005
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
Timeline
Service Advocate (Remote)
Florida Blue
10.2017 - Current
Collections/Customer Service Representative
Citi Bank
03.2015 - 10.2017
Customer Service Rep
Humana
09.2014 - 12.2015
Cashier
Wal-Mart
04.2009 - 05.2014
High School Diploma -
Limestone High School
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