Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daija Lewis

11153 Shadow Creek Terr Hampton Ga,US

Summary

I have consistently proven my ability to meet deadlines and achieve project objectives, solve mission-critical problems and prioritize crucial tasks while maintaining the high standards expected of my role. Knowledgeable customer service professional with extensive experience, also known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Provide quality customer service and contribute to team sales success. Offer exceptional communication skills and seek to understand client needs before making the appropriate product recommendations. Continually meet and exceed sales goals. Leverage extensive knowledge of available products to provide appropriate client solutions and enhance customer loyalty and retention.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

AT&T First Net
09.2023 - Current
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Communicating with customers through various channels
  • Managing a team of junior customer service representatives
  • Keeping records of customer interactions, transactions, comments, and complaints

Assembly Line Production Worker

Carters Oshkosh
05.2021 - 09.2023

Stock/Inventory Clerk

XPO
08.2019 - 06.2021
  • Maintaining and updating records
  • Counting materials, equipment, merchandise or supplies in stock for the military aircraft
  • Reporting discrepancies between physical counts and computer records
  • Stocking and distributing supplies, equipment or merchandise

Education

High School -

Henry County High School
McDonough, GA
01.2019

Associate - Business Administration

Southern Crescent Technical College
McDonough, GA
01.2019

Skills

  • Outstanding communication skills
  • Identifying and escalating issues
  • Attention to detail
  • After-sales support
  • Customer satisfaction
  • Proficiency in Microsoft Office
  • Proficiency in Excel
  • Writing emails
  • Empathy
  • Strong negotiation skills
  • Understanding client concerns
  • Generating product solutions

Timeline

Customer Service Agent

AT&T First Net
09.2023 - Current

Assembly Line Production Worker

Carters Oshkosh
05.2021 - 09.2023

Stock/Inventory Clerk

XPO
08.2019 - 06.2021

High School -

Henry County High School

Associate - Business Administration

Southern Crescent Technical College
Daija Lewis