Daija Luckey
Millersville,MD
Summary
Patient Customer Service Representative offers 6-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BroadPath Healthcare
Glen Burnie, MD
10.2022 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Teacher
Impressionable Year Child Care
Gambrills , MD
08.2021 - 07.2022
- Maintained secure and disciplined classroom to provide positive learning environment.
- Arranged classrooms to facilitate optimal education for student groups.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Handled and resolved disciplinary issues according to district protocols.
Fraud & Claims Operations Representative Online
Wells Fargo
Charlotte, NC
10.2018 - 01.2021
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Exceeded customer satisfaction by finding creative solutions to problems.
Appointment Setter, Senior
Resource Group
Annapolis, MD
07.2017 - 03.2018
- Utilizes excellent communication skills and customer to answer and place nearly 320 calls per day, creating meaningful encounters with callers
- Assists Medicare beneficiaries to ensure they are aware of the benefits available to them through healthcare programs
- Emonstrates knowledge of scheduling and time management by taking callers’ schedules and prior arrangements to set appointments
Food Service Worker
Charlotte, NC
02.2017 - 05.2017
- Prepares between 60 – 70 satisfying salads per day, following recipes and dietary requests from patrons
- Omplies with sanitation rules to maintain an effective and clean food working environment
- Erving in the Child Nutrition Tray line
Sales Advisor
Convergys
Charlotte, NC
06.2016 - 01.2017
- Assists between 60 and 80 customers each shift via friendly and productive phone conversations
- Arefully handles customers’ personal information and credit card information, ensuring confidentiality
- Pecializes in sales and assisting customers to make the correct and necessary purchase
- Istens actively to customers’ concerns and needs in order to handle them
Food Service Associate
Bojangles
Huntersville, NC
10.2014 - 03.2016
- Maintained high standards of customer service during high-volume, fast-paced operations by promptly and empathetically handled guest concerns and complaints
- Repared and packaged large batches of food that were prepared to order or kept hot until needed
- Ollowed food safety procedures according to company policies and health and sanitation regulations
- Nstructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
Education
Certification - Child Growth & Development
Prince George's Community College
Upper Marlboro, MD12.2021
High School Diploma -
North Mecklenburg High School
06.2015
Skills
- Report creation
- Credit card payment processing
- Microsoft Office expertise
- Inbound and Outbound Calling
Timeline
Customer Service Representative
BroadPath Healthcare
10.2022 - 03.2024
Lead Teacher
Impressionable Year Child Care
08.2021 - 07.2022
Fraud & Claims Operations Representative Online
Wells Fargo
10.2018 - 01.2021
Appointment Setter, Senior
Resource Group
07.2017 - 03.2018
Food Service Worker
02.2017 - 05.2017
Sales Advisor
Convergys
06.2016 - 01.2017
Food Service Associate
Bojangles
10.2014 - 03.2016
Certification - Child Growth & Development
Prince George's Community College
High School Diploma -
North Mecklenburg High School