Summary
Overview
Work History
Education
Skills
Timeline
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Daija Williams

Daija Williams

Memphis,TN

Summary

Dedicated and versatile professional with hands-on experience as a Medical Assistant, Phlebotomist Technician, and Material Clerk. Skilled in patient care, specimen collection, clinical support, maintaining medical records, assisting in diagnostic procedures, and managing front and back-office operations, known for strong communication, time management, and the ability to thrive in fast-paced healthcare environments and warehouse environments.

Overview

12
12
years of professional experience

Work History

Retail associate

JD Sports/Finishline
Memphis, Tennessee
01.2025 - Current
  • Assist in opening & nightly closing process
  • Shipping/Receiving
  • Countdown cash register at the beginning and end of each shift
  • Customer Service/Assisting customers

Student Intern

Professional Allied Health
Memphis, Tennessee
04.2025 - 07.2025


- Took and recorded patients' vital signs, including blood pressure, temperature, pulse, & respiration rates
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies and equipment
- Scheduled patient appointments, coordinated referrals, and maintained patient records in an electronic health records system
- Assisted with basic laboratory procedures, such as specimen collection, handling, and processing
- Maintained strict adherence to infection control protocols, ensuring a safe and sterile environment
- Provided administrative support, including answering phone calls, verifying insurance information, and handling patient inquiries
- Demonstrated empathy and compassion towards patients, ensuring their physical and emotional well-being

Material Clerk

FedEx
10.2023 - 11.2024
  • Assured all packages and/or equipment shipped out in a timely manner
  • Loading various packages for delivery
  • Handling all inbound/outbound calls
  • Handling Dangerous goods packages properly
  • Material handling equipment operator

Material Handler

FedEx Ground
10.2021 - 02.2022
  • Loading, unloading, and sorting of packages of various sizes

Assistant Manager

City Gear/Hibbett Sports
09.2019 - 05.2021
  • Assist in opening & nightly closing process
  • Interviewer/Hiring process
  • Shipping/Receiving
  • Countdown cash register at the beginning and end of each shift
  • Customer Service/Assisting customers

Asst. Manager/Customer Service Cashier

B & B Beauty Supply
03.2017 - 06.2019
  • Assisted with opening/ nightly closing process
  • Environmental service tech
  • Shipping/Receiving
  • Countdown cash register at the beginning and end of each shift

Customer Service Rep

Bass Pro Shop
03.2016 - 03.2017
  • Assisted with nightly closing process
  • Environmental service tech
  • Shipping/Receiving
  • Countdown cash register at the beginning and end of each shift
  • Customer Service/ Assisting customers

Device Specialist

At&t
12.2016 - 01.2017
  • Assist with troubleshooting on customers devices such as cellphones, tablets
  • Introduce the customers to free benefits that we offer to make their experience better
  • Handling inbound/outbound high volume calls
  • Providing excellent customer service by troubleshooting the problem of customers
  • Educate customers about their device and how to use them
  • Activate new cell phones and set them up
  • Received, Sorted, Processed documents
  • Set-up student profiles and enter data

Food service/customer service

Holiday Inn Hotel (U of M)
09.2016 - 12.2016
  • Assisted with opening and closing procedures
  • Daily prep of food for each shifts and shifts after
  • Environmental service tech
  • Setting rooms for banquet meetings
  • Assisting various of professional customers

Material Handler (International Hub)

FedEx Express
08.2015 - 12.2015
  • Loading, unloading, and sorting of packages of various sizes

Customer Service Cashier

Krispy Kreme
01.2014 - 07.2014
  • Environmental service tech
  • Countdown cash register at the beginning and end of shift
  • Assisted with nightly closing process

Education

Certificate - Medical Assistant & Phlebotomist Technician

Professional Allied Health
Memphis, TN
07-2025

Certificate - Cosmetology

Tennessee Slay University
Memphis
03-2021

Certificate - Dialysis technician

Southwest Tenn. Community College
Memphis, TN
01.2020

Texture Tech Academy - Cosmetology

Texture Tech Academy
Memphis, TN
01.2019

High School - Diploma

Whitehaven High School
Memphis, TN
05-2014

Skills

  • Outlook
  • Customer service
  • Filing skills
  • Basic office equipment
  • Microsoft Word
  • Typing
  • Data entry
  • Proficient in taking vital signs, recording medical histories, and assisting with physical examinations
  • Skilled in performing basic laboratory tests, such as urinalysis and blood glucose monitoring
  • Familiarity with medical coding and billing procedures understanding basic pharmacology & medical administration
  • Knowledge of infection control protocols and sterilization techniques, proficient in using electronic health records (EHR) systems
  • Ability to work well under pressure and in a fast-paced environment
  • Strong organizational skills and the ability to multitask effectively

Timeline

Student Intern

Professional Allied Health
04.2025 - 07.2025

Retail associate

JD Sports/Finishline
01.2025 - Current

Material Clerk

FedEx
10.2023 - 11.2024

Material Handler

FedEx Ground
10.2021 - 02.2022

Assistant Manager

City Gear/Hibbett Sports
09.2019 - 05.2021

Asst. Manager/Customer Service Cashier

B & B Beauty Supply
03.2017 - 06.2019

Device Specialist

At&t
12.2016 - 01.2017

Food service/customer service

Holiday Inn Hotel (U of M)
09.2016 - 12.2016

Customer Service Rep

Bass Pro Shop
03.2016 - 03.2017

Material Handler (International Hub)

FedEx Express
08.2015 - 12.2015

Customer Service Cashier

Krispy Kreme
01.2014 - 07.2014

Certificate - Medical Assistant & Phlebotomist Technician

Professional Allied Health

Certificate - Cosmetology

Tennessee Slay University

Certificate - Dialysis technician

Southwest Tenn. Community College

Texture Tech Academy - Cosmetology

Texture Tech Academy

High School - Diploma

Whitehaven High School