Daijah D. Kelly
Chesapeake,VA
Summary
Versatile professional with a diverse skill set in customer service, technical writing, and sales. Capable of enhancing operational efficiency and fostering positive customer relationships, leveraging a blend of organizational skills and attention to detail to support team objectives.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front End Cashier
Walmart
Chesapeake, VA
06.2026 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash, credit, and returns accurately according to store policies.
- Assisted customers with product inquiries and provided excellent service.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Delivery Driver
Papa Johns
Norfolk, VA
04.2026 - 06.2026
- Delivered pizzas and other menu items to customers promptly and safely.
- Coordinated with kitchen staff to streamline order preparation and delivery times.
- Managed cash transactions and operated point-of-sale systems efficiently.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Assisted in training new drivers on company policies and delivery procedures.
Membership Specialist
Old Dominion University
Norfolk, US
04.2025 - 08.2025
- Delivered front-line customer service to students, faculty, staff, and community members, facilitating informed decisions on membership options and facility services.
- Processed membership sales, renewals, and guest passes using recreation management software (e.g., Fusion).
- Verified member eligibility, maintained accurate membership records, and handled confidential information in accordance with university policies.
- Addressed inquiries via phone, email, and in-person, prioritizing enhancement of student and member experience.
- Collaborated with professional staff to resolve membership issues, troubleshoot system errors, and support facility operations.
- Advocated for recreational programs, wellness initiatives, and student engagement opportunities, increasing awareness and participation within the center.
- Ensured adherence to facility policies, safety protocols, and university guidelines to maintain a welcoming environment for all members.
Technical Writer
St. John's University
Queens, US
02.2023 - 12.2024
- Created and edited instruction manuals to ensure clarity and usability for end users.
- Revised and supported content for technical documents to enhance accuracy and accessibility.
- Fixed document links on websites, improving user navigation and overall experience.
- Applied skills in Excel, Articulate, Adobe, and Microsoft 360 to enhance project outcomes.
Sales Associate
JCPenney
Chesapeake, US
06.2022 - 08.2023
- Guided guests in locating merchandise to enhance shopping experience.
- Processed purchases and managed returns to ensure customer satisfaction.
- Stocked and organized products on sales floor to maintain product availability.
- Welcomed customers at store entrance.
Education
Bachelor's degree - Media Studies/Marketing
Old Dominion University
Norfolk, VA07-2026
Bachelor of Arts - Journalism
St John's University
Queens, NY12-2024
High school diploma -
Norfolk Collegiate
Norfolk, VA05-2022
Skills
- Outside sales and account management
- Social media marketing
- Research skills
- Sales strategy
- Point of sale systems
- Technical writing
- Content creation
- Organizational skills and management
- Content development and blogging
- Customer support and relationship management
- Journalism and editing
- Call center experience and customer service
- Research and technical writing
- Grammar and proofreading expertise
- Microsoft SharePoint and Word proficiency
- Negotiation and proposal writing
- Creative writing and copywriting
- Marketing strategies and CRM software
- Time management and attention to detail
- Interpersonal skills and employee relations
- Leadership capabilities
Certification
- Driver's License
- Social Media Certified - Valid from: Jul 9 2026 - Aug 7 2028
Languages
English
Timeline
Front End Cashier
Walmart
06.2026 - Current
Delivery Driver
Papa Johns
04.2026 - 06.2026
Membership Specialist
Old Dominion University
04.2025 - 08.2025
Technical Writer
St. John's University
02.2023 - 12.2024
Sales Associate
JCPenney
06.2022 - 08.2023
Bachelor's degree - Media Studies/Marketing
Old Dominion University
Bachelor of Arts - Journalism
St John's University
High school diploma -
Norfolk Collegiate