Daijanae Norford
Bronx
Summary
Dedicated and versatile professional with a strong background in customer service, phlebotomy, and camp counseling. Proven ability to interact with diverse populations, providing excellent service in fast-paced environments. Skilled in supervising and engaging youth, managing customer inquiries, and ensuring patient safety and comfort through precise phlebotomy techniques. Adept at facilitating activities, managing sensitive information, and collaborating with colleagues to ensure operational efficiency. Passionate about contributing to team success while maintaining high standards of care, safety, and customer satisfaction
Overview
8
8
years of professional experience
Work History
Sales Advisor
H&M
06.2019 - Current
- Greet and engage customers upon entry, offering assistance and promoting a positive shopping experience.
- Collaborate with team members to ensure all store tasks, including restocking and floor organization, are completed efficiently and in a timely manner.
- Process daily transactions, including payments and returns, at the cash register, maintaining high accuracy and customer satisfaction.
- Execute markdowns, price changes, and transfers of merchandise to ensure pricing is up-to-date and inventory levels are optimized.
- Replenish merchandise on the sales floor, ensuring products are displayed according to store guidelines to maximize sales.
- Maintain an in-depth knowledge of current promotions, products, and store policies to effectively assist customers and improve sales.
- Resolve customer inquiries and concerns promptly, ensuring a positive experience that drives customer loyalty.
Certified Phlebotomy Technician
Genesis Medical Training Center
03.2024 - 04.2024
- Obtained blood samples via venipuncture, ensuring proper technique and patient comfort.
- Executed and maintain sterility during all procedures to ensure patient safety and prevent contamination.
- Verified patient information to accurately label test tubes and ensure correct testing.
- Accurately identified patient data, maintaining confidentiality and adhering to HIPAA regulations.
- Performed various venipuncture methods including multi-sample collection, butterfly method, and capillary puncture to meet patient needs.
- Handled and identified patient data accurately, maintaining confidentiality and complying with HIPAA regulations.
Customer Service Representative
Bed Bath and Beyond
02.2018 - 04.2019
- Warmly welcomed and addressed each customer upon arrival, ensuring a positive first impression and excellent service.
- Managed incoming phone calls, responded to customer inquiries, and transferred calls to the appropriate staff member as needed.
- Effectively handled customer complaints and resolved issues to the complete satisfaction of clients, maintaining company standards of service.
- Collaborated with colleagues to address and resolve escalated issues quickly and professionally.
- Secured and collected sensitive patient information, ensuring confidentiality and accuracy.
- Executed reductions, price changes, and transfers, maintaining organized and up-to-date systems for smooth operations.
Summer Youth Employment Program Camp Counselor
Sheltering Arms
06.2017 - 08.2018
- Supervised and engaged with elementary and middle school-aged youth, fostering a positive and supportive environment.
- Facilitated hands-on, age-appropriate activities that promoted learning, creativity, and teamwork.
- Organized and took students on educational trips that supported their healthy development while ensuring safety and enjoyment.
- Completed tasks as assigned by supervisors, contributing to the overall success of the camp program.
- Assisted with classroom management and activity planning, ensuring smooth operations and an enriching experience for all campers.
Education
Bachelor's Degree - Criminal Justice
John Jay College of Criminal Justice
05.2024
Associate degree - Criminal Justice
Borough of Manhattan Community/CUNY
08.2021
Skills
- Microsoft MS Word
- PowerPoint
- Microsoft Office
- Google Software
- Remote communication
- POS system
- Communication Skills
- Problem Solving
- Critical Thinking
- Data Entry
- Customer Service
Timeline
Certified Phlebotomy Technician
Genesis Medical Training Center
03.2024 - 04.2024
Sales Advisor
H&M
06.2019 - Current
Customer Service Representative
Bed Bath and Beyond
02.2018 - 04.2019
Summer Youth Employment Program Camp Counselor
Sheltering Arms
06.2017 - 08.2018
Associate degree - Criminal Justice
Borough of Manhattan Community/CUNY
Bachelor's Degree - Criminal Justice
John Jay College of Criminal Justice
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