Daijanai Alexander
Milwaukee,WI
Summary
Medical Assistant with extensive knowledge of medical regulations and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Maintain a high level of professionalism. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated and responsible. With experience in working independently, prioritize workload, meet deadlines, and work under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Azura Memory Care
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering anatmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to positive work environment by maintaining professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Served as reliable resource for fellow team members seeking guidance or assistance in completing tasks.
Float Medical Assistant
Froedtert Health
11.2020 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performs point-of-care testing (e.g., urinalysis, strep test, glucose testing, COVID and flu testing, EKGs, pregnancy test, glucose testing, ear lavage's, venipunctures, and injections)
- Administer immunizations and oral medications.
- Phlebotomy and wound care preparation and cleansing
- Ensure cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
- Contribute to team success by cross-training in various clinical areas to provide coverage when needed.(e.g., specialty clinics, primary care, pediatrics, and urgent care)
Cancer Center Technician Sr.
Froedtert Health
02.2020 - 11.2020
- Prepares patient rooms according to visit type and organize daily rooming assignment for providers and staff
- Using standard rooming procedures (e.g., obtaining accurate vital signs, screenings, and verifying medications)
- Assist with sterile techniques central line access, and dressing changes.
- Performs peripheral IV insertions, blood draws, and administers injections.
- Assist with clerical administrative duties (e.g., FMLA paperwork, lab abstractions, pre visit planning)
- Trained new technicians ensuring consistency across team.
Medical Assistant
Froedtert Health
03.2017 - 02.2020
- Greet patients and prepare them for examinations
- Assist physician with various in-clinic procedures
- Perform laboratory tests, obtain vitals, and administer immunizations
- Update and document medical history in the Epic system
- Authorize drug refills and provide prescription information to pharmacies
- Explain treatment procedures, medications, special diets, and provider instructions
- Perform administrative duties (e.g., prior authorizations, FMLA, mailing results, faxing, scheduling appointments, maintaining medical records).
Medical Assistant
Lubsey Medical Clinic
11.2016 - 03.2017
- Perform spirometry test and urine drug screen.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Update and document patient information in EHR Health fusion system.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
- Reduced wait times for patients by maintaining organized schedule and swiftly preparing examination room.
Donor Center Technician
Grifols Plasma Center
09.2015 - 11.2016
- Determines Hematocrit (HCT) and Protein via finger stick and use of hemostat and refractometer.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Ensured donor safety and comfort by closely monitoring vital signs during donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining clean and organized workspace.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Promoted positive environment for both staff and donors through effective communication and teamwork.
- Supported center leadership by assisting with training new employees on proper procedures and protocols.
- Maintained accurate donor records through diligent data entry and documentation efforts.
Education
Associate Degree in Nursing -
Milwaukee Area Technical College
Milwaukee, WI09.2025
Medical Assistant Program -
Milwaukee Career College
Milwaukee, WI12.2014
High School Diploma -
Travis Technology High School
Milwaukee, WI06.2012
Skills
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- HIPAA Compliance
- Medical terminology knowledge
- Direct Patient Care
- Reliable team player
- Customer Service
- Scheduling and Appointment Management
Certification
- CPR & First Aid, 01/2024
- Wisconsin Responsible Serving of Alcohol, 07/2025
Volunteer Experience
- Staff Engagement Advocate- Froedtert Health
- Preceptor- Froedtert Health
Timeline
Concierge
Azura Memory Care
01.2024 - Current
Float Medical Assistant
Froedtert Health
11.2020 - Current
Cancer Center Technician Sr.
Froedtert Health
02.2020 - 11.2020
Medical Assistant
Froedtert Health
03.2017 - 02.2020
Medical Assistant
Lubsey Medical Clinic
11.2016 - 03.2017
Donor Center Technician
Grifols Plasma Center
09.2015 - 11.2016
Associate Degree in Nursing -
Milwaukee Area Technical College
Medical Assistant Program -
Milwaukee Career College
High School Diploma -
Travis Technology High School