Sandrea Howell
Atlanta,GA
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
22
22
years of professional experience
Work History
Concierge
Lake City Nursing and Rehab
09.2016 - 01.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Dietary Aide
Atlanta Medical Center
12.2002 - 07.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Education
GED -
Carver High School
Atlanta, GASkills
- Strong work ethic
- Highly adaptable
- Customer service
- Proactive attitude
- Guest services
- Hospitality
- Detail-oriented approach
- Polite telephone etiquette
- Safety procedures
- Effective decision making
Timeline
Concierge
Lake City Nursing and Rehab
09.2016 - 01.2025
Dietary Aide
Atlanta Medical Center
12.2002 - 07.2016
GED -
Carver High School
Similar Profiles
Letitia DavisLetitia Davis
CNA / Unit Clerk at Lake City Nursing And RehabCNA / Unit Clerk at Lake City Nursing And Rehab
Molly RodriguezMolly Rodriguez
GCA at Lake Park Rehab And Nursing CenterGCA at Lake Park Rehab And Nursing Center
Demetria DavisDemetria Davis
RN at Harbor Lake Nursing and RehabRN at Harbor Lake Nursing and Rehab
AMAR SEHMIAMAR SEHMI
Senior Software Engineer at BackbaseSenior Software Engineer at Backbase
Nicole WrightNicole Wright
LPN at Wellstar RheumatologyLPN at Wellstar Rheumatology