Dedicated professional with a strong background in customer service and patient care coordination. Skilled in enhancing resident satisfaction and training caregivers to deliver exceptional support. Ready to contribute to a positive community environment.
Work History
Concierge
1 Year 7 Months
Sunrise Senior Living | 01.2025 - Current
Delivered exceptional customer service to residents and families, enhancing overall satisfaction.
Assisted with scheduling of activities and events, promoting resident engagement and community involvement.
Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
Oversaw daily operations of the concierge desk, managing schedules and workflow effectively.
Lead Caregiver
3 Years 6 Months
Sunrise Senior Living | 02.2023 - Current
Coordinated communication between families, staff, and management to ensure comprehensive resident support.
Trained and mentored caregivers on best practices in resident care and safety protocols.
Conducted regular assessments of resident health and well-being, adjusting care plans as necessary.
Implemented improvements in caregiving processes, enhancing service delivery and resident satisfaction.
Sales Associate
5 Years 9 Months
TJX Companies, TJmaxx | 07.2017 - 04.2023
Enhanced customer experience through personalized service and product knowledge.
Trained new associates on operational procedures and customer engagement techniques.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Science - Liberal Arts And Sciences
Cuyahoga Community College | Cleveland, OH | 08-2024
Health Careers - Health Careers
Cuyahoga Valley Career Center | Brecksville, OH | 06-2020
Skills
Guest relations
Work ethic
Problem solving
Training and mentoring
Effective problem solving
Strong work ethic
Elderly care expertise
Team scheduling
Patient care
Certification
First Aid/CPR Certified
Timeline
Concierge
Sunrise Senior Living
01.2025 - CurrentRead More
Lead Caregiver
Sunrise Senior Living
02.2023 - CurrentRead More
Sales Associate
TJX Companies, TJmaxx
07.2017 - 04.2023Read More
Cuyahoga Community College
Associate of Science from Liberal Arts And Sciences