Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sumer Field

Sunrise Senior Living
Broadview Heights,OH
1
Certification
9
years of professional experience

Dedicated professional with a strong background in customer service and patient care coordination. Skilled in enhancing resident satisfaction and training caregivers to deliver exceptional support. Ready to contribute to a positive community environment.

Work History

Concierge

1 Year 7 Months
Sunrise Senior Living | 01.2025 - Current
  • Delivered exceptional customer service to residents and families, enhancing overall satisfaction.
  • Assisted with scheduling of activities and events, promoting resident engagement and community involvement.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Oversaw daily operations of the concierge desk, managing schedules and workflow effectively.

Lead Caregiver

3 Years 6 Months
Sunrise Senior Living | 02.2023 - Current
  • Coordinated communication between families, staff, and management to ensure comprehensive resident support.
  • Trained and mentored caregivers on best practices in resident care and safety protocols.
  • Conducted regular assessments of resident health and well-being, adjusting care plans as necessary.
  • Implemented improvements in caregiving processes, enhancing service delivery and resident satisfaction.

Sales Associate

5 Years 9 Months
TJX Companies, TJmaxx | 07.2017 - 04.2023
  • Enhanced customer experience through personalized service and product knowledge.
  • Trained new associates on operational procedures and customer engagement techniques.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate of Science - Liberal Arts And Sciences

Cuyahoga Community College | Cleveland, OH | 08-2024

Health Careers - Health Careers

Cuyahoga Valley Career Center | Brecksville, OH | 06-2020

Skills

Guest relations
Work ethic
Problem solving
Training and mentoring
Effective problem solving
Strong work ethic
Elderly care expertise
Team scheduling
Patient care

Certification

  • First Aid/CPR Certified

Timeline

Concierge

Sunrise Senior Living
01.2025 - CurrentRead More

Lead Caregiver

Sunrise Senior Living
02.2023 - CurrentRead More

Sales Associate

TJX Companies, TJmaxx
07.2017 - 04.2023Read More

Cuyahoga Community College

Associate of Science from Liberal Arts And Sciences
Read More

Cuyahoga Valley Career Center

Health Careers from Health Careers
Read More
Sumer Field