Daijha Ojeda
Conroe,TX
Summary
Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with 3 years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable barista/cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Well-qualified beauty advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Cashier/Server
Black Walnut Cafe
03.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Common Bond Cafe And Bakery
08.2022 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier/Beauty Advisor
Walgreens
03.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Beauty Advisor
Macy's
10.2021 - 08.2022
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended styles and treatments based on clients' needs and appearances.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
Hostess
Red Crab Seafood
12.2020 - 07.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Customer Service Representative
Teleperformance
08.2019 - 04.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Beauty Consultant
Target
10.2019 - 01.2020
- Recommended appropriate products to meet customers' individual needs.
- Kept counter and display areas in clean and neat fashion.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Seasonal employee
- Evaluated customer skin to determine unique conditions and skin type.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Education
GED -
Indian River State College
Ft. Pierce, FL01.2020
Skills
- Retail experience
- Communication
- Relationship building
- Application techniques
- Products knowledge
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer Relations
- Cash Register Operation
- Guest inquiries
- Sales expertise
- Customer Assistance
- Time management skills
- Money Handling
Nails
I am a part time home based nail technician and I enjoy servicing my clients and leaving them satisfied!
Timeline
Cashier/Server
Black Walnut Cafe
03.2023 - 01.2024
Barista
Common Bond Cafe And Bakery
08.2022 - 10.2023
Cashier/Beauty Advisor
Walgreens
03.2022 - 12.2022
Beauty Advisor
Macy's
10.2021 - 08.2022
Hostess
Red Crab Seafood
12.2020 - 07.2021
Beauty Consultant
Target
10.2019 - 01.2020
Customer Service Representative
Teleperformance
08.2019 - 04.2020
GED -
Indian River State College
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