Amie Velarde
Allen,TX
Summary
Adept at juggling multiple tasks, I enhanced service quality at Black Walnut cafe by swiftly managing orders and ensuring customer satisfaction. My knack for memorizing menus and engaging guests, coupled with a strong work ethic and exceptional customer service skills, led to cultivating lasting relationships and mentoring new staff effectively.
Overview
3
3
years of professional experience
Work History
Server
Black Walnut Cafe
955 W. Stacy Road Allen, Texas 75013
11.2021 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Esthetician
Collin College
4800 Preston Park Blvd Plano, TX 7509308-2025
High School Diploma -
Allen High School
300 Rivercrest Blvd Allen, TX 7500205-2023
Skills
- Strong work ethic
- Exceptional customer service
- Menu memorization
- Guest engagement
- Strong organization
- Quick learner
Timeline
Server
Black Walnut Cafe
11.2021 - 01.2025
No Degree - Esthetician
Collin College
High School Diploma -
Allen High School