Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dai'jsha Farrington

Durham,North Carolina

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Duke Health
05.2025 - 09.2025
  • Facilitated patient check-in and appointment scheduling to enhance operational efficiency.
  • Managed patient inquiries and resolved issues using customer service protocols.
  • Coordinated communication between patients and healthcare providers to ensure timely care delivery.
  • Maintained accurate patient records in electronic health systems for compliance and data integrity.

Customer service representative

Clear
03.2024 - 02.2025
  • Customer service representative where I provide stellar customer service to customers in an effort to expedite passengers to the front of TDC for a faster airport experience. I am a sales associate and work off commission selling products for CLEAR. Greeting customers, engaging them in conversation, actively listening to their needs, and suggesting appropriate products. Thoroughly understanding product features, benefits, pricing, and inventory levels to answer customer questions accurately. Communicating current sales, promotions, and loyalty programs to customers. Addressing customer concerns, resolving issues, and ensuring a positive customer service experience.
  • Full-time

Dolce and Diva
03.2022 - 12.2023
  • Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service, Assisting customers with questions, needs and purchases, Attending weekly sales meetings, Cultivating successful relationships with retail customers, Completing each transaction in a quick and efficient manner, Leading all social media sales initiatives, Cleaning shelves, counters, and tables, Greeting each customer that comes into the store in a warm manner, Identifying customer requirements, Preparing merchandise for display, Assisting customers with purchase decisions, Assisting in physical inventory counts, Implementing all visual merchandising standards, Setting up merchandise on the sales floor, Making sure that customers receive receipts on all purchases, Helping customers try on or fit merchandise, Watching out for loss prevention through leakage and theft.
  • Part-time

Families and Communities Rising Head start
08.2022 - 02.2023
  • Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers. Supervise students in class, during lunch hour, playtime or recess, and at special events, like field trips. Aid in teaching appropriate behavior and social skills to students. Assist in enforcing school and classroom rules. Assist with record keeping, such as attendance records, student progress notes and grades. Help teachers prepare for lessons by assembling materials and equipment. Provide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example.
  • Full-time

Bull City Enterprise
09.2015 - 12.2022
  • Maintaining building interior by dusting and polishing furniture, equipment, mirrors, and fixtures; washing windows, counters, walls, ceilings, and woodwork; sweeping, wiping blinds, furniture, and carpeting; resupplying restrooms; replacing light bulbs. Maintaining building accessibility and appearance by picking up papers and trash. Removing trash from receptacles to the disposal or recycling areas. Keeping cleaning equipment operational by following manufacturer's operating and care guidelines; completing operator repairs and parts replacement. Maintaining a safe working environment by complying with procedures, rules, and regulations. Maintaining continuity between shifts by documenting cleaning actions; noting areas requiring additional care or monitoring. Contributing to team effort by accomplishing related results as needed.
  • Part-time

NC Beauty Outlet
08.2021 - 10.2021
  • Build relationships and inspire loyalty. Recommend additional and complementary products. Inform customers of current promotions and events. Set up advertising displays and arrange merchandise to highlight sales and promotional events. Ensure our customers are informed about and enrolled in our Loyalty program. Complete transactions accurately and efficiently. Maintain a professional store environment and communicate inventory issues.
  • Full-time

Duke East Campus
08.2017 - 03.2020
  • Maintained high standards of customer service during high-volume, fast-paced operations. Communicated clearly and positively with coworkers and management. Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.
  • Part-time

Walmart
06.2018 - 08.2019
  • Served customers by helping them select products. Drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greet and receive customers in a welcoming manner. Responding to customers’ questions. Directed customers by escorting them to racks and counters. Provided outstanding customer service.
  • Full-time

Education

High School Diploma -

Hillside High School
Durham, NC
05-2018

Associate of Arts - Cosmetology

Aveda Institute
Chapel Hill, NC
08.2021

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Scheduling appointments
  • Patient greeting
  • Office administration

Timeline

Patient Service Representative

Duke Health
05.2025 - 09.2025

Customer service representative

Clear
03.2024 - 02.2025

Families and Communities Rising Head start
08.2022 - 02.2023

Dolce and Diva
03.2022 - 12.2023

NC Beauty Outlet
08.2021 - 10.2021

Walmart
06.2018 - 08.2019

Duke East Campus
08.2017 - 03.2020

Bull City Enterprise
09.2015 - 12.2022

High School Diploma -

Hillside High School

Associate of Arts - Cosmetology

Aveda Institute

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Dai'jsha Farrington