Daikel Adonis Santos Diaz
Louisville
Summary
Dynamic and dependable professional with a proven track record at Hanh, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective problem-solving and a friendly demeanor. Adaptable and skilled in managing high-pressure situations, consistently delivering exceptional results while fostering a collaborative environment.
Overview
1
1
year of professional experience
Work History
Distrito 6
Hanh
Louisville, KY
11.2024 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Camarero
Hanh
Louisville, KY
11.2024 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated with kitchen staff to ensure timely meal delivery.
- Trained new servers on menu knowledge and service standards, enhancing team efficiency.
- Processed customer orders accurately using point-of-sale system, minimizing errors.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Literatura
Jose Marti
Cuba06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Distrito 6
Hanh
11.2024 - 01.2026
Camarero
Hanh
11.2024 - 01.2026
Bachelor of Science - Literatura
Jose Marti