Dailena James
Chicago,Il
Summary
Personable, dependable, leader with over 10 years of experience with customer service and sales also 4 years with guest relations in hotel management.
Currently pursing Illinois Broker Realtors License.
Currently looking for part time employment.
Overview
8
8
years of professional experience
Work History
Professional Nail Technician
The Nail Tipper
04.2017 - Current
- Establish and manage over 50 repeat client requests and concerns about their nail care needs.
- Develops and maintain strong relationships with clients to increase loyalty, trust and satisfaction.
- Sterilize and sanitized tools and equipment to maintain hygiene and safety protocols.
- Oversees schedules and upcoming appointments for new and existing clients.
- Keeps client nails in great condition and offer aftercare advice.
Unlicensed Real Estate Assistant
Dream Home Realty
05.2022 - 08.2023
- Prepared and maintained accurate property listings, leasing contracts and closing documents.
- Coordinated appointments to show marketed properties..
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between tenants and landlords and maintained effective lines of communication.
Front Desk Representitive
Holiday Inn Express
10.2015 - 04.2019
- Greet, register, and assign rooms to guests
- Answer inquiries pertaining to hotel services, guest relations, travel directions, etc.
- Make and confirm reservations.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Record guest comments or complaints, referring customers to managers as necessary.
Education
Bachelor of Science - Accounting And Business Management
Lane College
Jackson, Tennessee04.2019
Skills
- Sales Experience
- Leadership/Team Building
- Money Management
- Problem-Solving Skills
- Customer Service and communications
- Appointment Management
- Microsoft Office Experienced
Timeline
Unlicensed Real Estate Assistant
Dream Home Realty
05.2022 - 08.2023
Professional Nail Technician
The Nail Tipper
04.2017 - Current
Front Desk Representitive
Holiday Inn Express
10.2015 - 04.2019
Bachelor of Science - Accounting And Business Management
Lane College