Dailin Rodriguez Silva
4031 Sw 112th Ct Miami,FL
Summary
Results-oriented leader with a strong background in customer service and team dynamics. Skilled in decision-making and communication, effectively improving operational processes to enhance client satisfaction and team performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Manager and Instructor
Dolphy Insurance School
905 Sw 87th Ave
02.2023 - Current
- Oversaw daily operations to ensure compliance with insurance regulations and policies.
- Collaborated with cross-functional teams to enhance customer experience through tailored insurance solutions.
- Managed and motivated employees to be productive and engaged in work.
Insurance Agent
UniVista Insurance
905 Sw 87th Ave Miami Fl 33074
06.2021 - 01.2023
- Developed customized insurance solutions to meet client needs and enhance customer satisfaction.
- Conducted thorough policy reviews to ensure compliance with regulations and accuracy of coverage.
Customer Service Manager
Dolphy Insurance School
905 Sw 87th Ave Miami FL 33174
01.2020 - 05.2021
- Led customer service team to enhance support processes and improve client satisfaction.
- Managed conflict resolution strategies, effectively addressing client concerns with professionalism and empathy.
Pharmacist's Assistan
Farmacy
Espírito Santo, Brazil
05.2019 - 11.2019
- Led medication therapy management initiatives, improving patient outcomes through personalized care plans.
- Recommending appropriate treatment for chronic diseases
General Medical Practitioner
Medical Office
Espírito Santo, Brazil
07.2017 - 11.2018
- Diagnosed and treated diverse medical conditions in outpatient settings.
- Developed and implemented patient care plans to ensure optimal health outcomes.
- Collaborated with specialists to coordinate comprehensive patient management strategies.
- Conducted regular health assessments and screenings for early detection of diseases.
General Medical Practitioner
Medical Office
Artemisa, Cuba
09.2014 - 06.2017
- Educated patients on preventive care practices and lifestyle modifications..
- Prescribed and administered medication, therapy and treatment to prevent and treat illness, injury and disease.
- Ordered x-rays, ultrasounds and laboratory tests.
- Maintained patient information, medical histories, reports and examination results.
- Established a referral network within the local community, collaborating with specialists in various fields for improved patient outcomes.
Education
M.D. -
Facultad 1 Medicina
Santiago De Cuba, Cuba07-2014
Master of Science - Registered Nurse
Miami Regional University
700 S Royal Poinciana Blvd #100, Miami Springs, FL 01.2023 - 08.2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Timeline
Manager and Instructor
Dolphy Insurance School
02.2023 - Current
Master of Science - Registered Nurse
Miami Regional University
01.2023 - 08.2026
Insurance Agent
UniVista Insurance
06.2021 - 01.2023
Customer Service Manager
Dolphy Insurance School
01.2020 - 05.2021
Pharmacist's Assistan
Farmacy
05.2019 - 11.2019
General Medical Practitioner
Medical Office
07.2017 - 11.2018
General Medical Practitioner
Medical Office
09.2014 - 06.2017
M.D. -
Facultad 1 Medicina