Daily Perez
Spartanburg,SC
Summary
Dynamic manager with a proven track record at Olive Garden Restaurant, excelling in customer service and team leadership. Enhanced guest satisfaction through effective conflict resolution and developed training programs that fostered employee engagement. Skilled in inventory management, optimizing supply chain efficiency while driving team performance to meet ambitious targets.
Overview
8
8
years of professional experience
Work History
Manager
Olive Garden Restaurant
2695 Lauren’s Rd Greenville Sc 29607
04.2025 - Current
- Oversaw daily restaurant operations, ensuring compliance with quality and safety standards.
- Trained and mentored staff on service techniques and customer engagement strategies.
- Implemented inventory management practices to optimize supply chain efficiency.
- Enhanced guest satisfaction scores through effective conflict resolution and service improvements.
- Coordinated scheduling to maintain optimal staffing levels during peak hours.
- Developed training materials to support ongoing employee development initiatives.
- Led team meetings to align goals and encourage collaborative problem-solving among staff.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Production Worker
BMW Manufacturing
1400 Sc 101 Greer 29651
04.2024 - 09.2025
- Operated machinery to assemble components in compliance with safety standards.
- Monitored production lines for quality assurance and efficiency improvements.
- Collaborated with team members to meet daily production goals effectively.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Managed inventory levels to prevent production delays.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Streamlined inventory management, reducing instances of stock shortages.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Implemented sustainable practices within production process, aligning with environmental goals.
- Fostered culture of continuous improvement by suggesting process enhancements.
Server
Olive Garden Restaurant
1598 W.o Ezell Blvd
02.2018 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in food preparation and ensured adherence to safety and hygiene standards.
- Maintained organized dining area through timely clearing of tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of high-quality meals to guests.
- Resolved guest complaints professionally, contributing to positive dining experiences and repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
High School Academy
Miami, Florida09.2009
Skills
Customer service
Team leadership
Time management
Decision-making
Coaching and mentoring
Problem-solving
Timeline
Manager
Olive Garden Restaurant
04.2025 - Current
Production Worker
BMW Manufacturing
04.2024 - 09.2025
Server
Olive Garden Restaurant
02.2018 - 04.2025
High School Diploma -
High School Academy