Daimone McCalla-Clark
Kissimmee,FL
Summary
Dynamic Certified Patient Care Technician with a track record of enhancing patient satisfaction at AdventHealth through compassionate care and efficient support. Skilled in HIPAA compliance and emotional support, I excel in fast-paced environments, significantly improving healthcare outcomes. Demonstrated leadership in training associates, embodying teamwork, and achieving high customer satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
AdventHealth
601 E. Rollins St. Orlando, FL
10.2024 - Current
- Monitored vital signs and reported changes to the staff, ensuring timely medical interventions when necessary.
- Assist nurses with essential tasks, streamline workflow, and increase efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate, attentive care.
- Promoted a safe, inclusive healthcare environment, adhering to policies and procedures, while advocating for the well-being of all patients.
Certified Nursing Assistant
Etairos Health
1650 Sand Lake Road, Suite275, Orlando, Florida
04.2024 - 10.2024
- To ensure patient dignity, provide high-quality personal care services, such as bathing, grooming, dressing, and feeding.
- Improve patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Supported needs of four plus residents under long-term care.
Team Associate
Walmart
2855 N. Old Lake Wilson Road, Kissimmee, Florida
05.2023 - 04.2024
- Contributed to team success by completing jobs quickly and accurately.
- Worked at different stations to provide optimal coverage and meet production goals.
- Developed strong, cooperative relationships with 45 coworkers and managers.
Crew Member
Chipotle Grill
4450 Pleasant Hill Road, Kissimmee, Florida
11.2021 - 09.2022
- I worked at the front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
- I worked well with 15 teammates and accepted coaching from the management team.
Customer Service Associate
Wawa
2690 W. 25th Street, Sanford, Florida
02.2018 - 07.2019
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction, prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Training five new associates in company policies and procedures fostered a supportive work environment.
Education
Certified Patient Care Assistant - Nursing
Orange Technical College
301 W. Amelia Street, Orlando, Florida 02-2024
High School Diploma -
Seminole High School
2701 Ridgewood Ave, Sanford, Florida05-2019
Skills
- Patient care
- HIPAA Compliance
- Reliable team player
- Direct patient care
- Recording vital signs
- Compassion and emotional support
- Dementia and Alzheimer's knowledge
Certification
- CNA Certified Nursing Assistant
- CPCT/A Patient Care Technician/Assistant
- BLS Certification
- CPR Certification
Timeline
Patient Care Technician
AdventHealth
10.2024 - Current
Certified Nursing Assistant
Etairos Health
04.2024 - 10.2024
Team Associate
Walmart
05.2023 - 04.2024
Crew Member
Chipotle Grill
11.2021 - 09.2022
Customer Service Associate
Wawa
02.2018 - 07.2019
Certified Patient Care Assistant - Nursing
Orange Technical College
High School Diploma -
Seminole High School
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