Daimoni Pennington
Jacksonville,FL
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Emergency Medical Technician
Century Ambulance
Jacksonville, FL
12.2023 - Current
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
Treasury Operations Analyst
Apex Systems
Jacksonville, Fl, FL
07.2024 - 12.2024
- Managed the implementation of treasury and cash management products and services
- Worked with clients to create and agree on implementation timelines
- Communicated the project status, identifying issues, and set deadlines
- Engaged key stakeholders throughout the implementation process
- Coordinated with internal and external teams
- Provided support and advice to sales teams
- Acted as the primary interface for Treasury clients
Medicare Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
11.2020 - 12.2023
- Provided beneficiaries with information about plan benefits and eligibility determinations
- Handled new enrollments by entering customers' data and reviewing information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA
Credit Card Collection Agent
SoFi
07.2021 - 08.2023
- Answered customer questions regarding account discrepancies or problems
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract
- Arranged for debt repayment or established repayment schedules based on customers' financial situations
- Secured payments by following up with customers which disregarded promise to pay
- Processed payments over phone and set up recurring drafts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Loan Counselor II
FlagStar Bank
Jacksonville, Fl
08.2018 - 09.2020
- Provided expert financial advice on mortgage and both educational and personal loans
- Collected and underwrote loans using MHA and HAMP
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Reviewed credit histories, financial status and credit and property evaluation from applicants and determined feasibility of granting requested loans
- Communicated with escrow offices to provide accurate loan closing cost statements
- Trained and company certified on FDCPA & RESPA
Claims Processor
Molina Healthcare
Atlanta, GA
01.2015 - 06.2018
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
- Reviewed history records to determine benefit eligibility for services
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims
- Checked documentation for appropriate coding, catching errors and making revisions
- Examined claims, records and procedures to grant approval of coverage
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits
- Signed payment approvals accepted claims
Education
Bachelor of Science - Nursing
Chamberlain University
Jacksonville, Fl05-2026
High School Diploma -
Destiny Academy
05.2016
Skills
- CRM Software, Inbound and Outbound calling, Claims Processing, Microsoft Office, Salesforce CRM, Time Management
- Teamwork and collaboration, Data compiling, Scheduling, Financial and economic data, Customer communication
- Microsoft Word, Excel, Office, Outlook, Data Entry, Management Experience, Technical Support, Decision Making
- Medical Coding/ CPR and First Aid
- Reporting and documentation/ Quality Assurance Controls
- Respiratory assessment,Safe Driving,Patient Stabilization, Patient Triage
- Ability to work with internal and external teams
- Ability to provide support and advice to sales teams
Timeline
Treasury Operations Analyst
Apex Systems
07.2024 - 12.2024
Emergency Medical Technician
Century Ambulance
12.2023 - Current
Credit Card Collection Agent
SoFi
07.2021 - 08.2023
Medicare Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
11.2020 - 12.2023
Loan Counselor II
FlagStar Bank
08.2018 - 09.2020
Claims Processor
Molina Healthcare
01.2015 - 06.2018
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
Destiny Academy