Dainiqia Ivory

Adept Customer Service Representative with a proven track record at Kroger, where I excelled in conflict resolution and customer satisfaction, enhancing loyalty by effectively managing high-stress situations. Skilled in Microsoft Excel and active listening, I consistently resolved complaints, boosting repeat business. My approach always prioritizes empathy and critical thinking, ensuring positive outcomes for all parties involved. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.