Dainys Rodriguez
Kapolei
Summary
Certified Nursing Assistant (CNA) and Clinical Medical Assistant (CMMA) with four years of high school nursing education and hands-on healthcare knowledge. Experienced in delivering exceptional customer service, managing high-volume interactions, and maintaining accuracy in fast-paced, professional environments. Skilled in front desk operations, patient/guest assistance, communication, and multitasking, with a proven ability to handle diverse responsibilities collaboratively and efficiently.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
Kapolei, HI
06.2025 - Current
- Maintained a calm and helpful attitude when dealing with frustrated or stressed customers.
- Communicated clearly with customers to ensure needs were understood and resolved quickly.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Food and Beverage Attendant
Walt Disney World Resort
Orlando, FL
07.2023 - 05.2025
- Delivered exceptional guest service to high volumes of visitors in a fast-paced hospitality environment.
- Assisted guests with questions, directions, and service requests while maintaining a friendly and professional demeanor.
- Managed multiple responsibilities simultaneously during high-traffic periods.
- Collaborated with team members and supervisors to maintain efficient service operations.
Sales Associate
Hot Topic
Miami, FL
08.2022 - 06.2023
- Processed purchases, returns, and exchanges using point-of-sale systems while maintaining transaction accuracy.
- Maintained organized merchandise displays and restocked inventory to support efficient store operations.
- Assisted customers with product questions and purchasing decisions.
- Collaborated with team members to maintain a clean and well-organized sales floor.
CNA
The Palace Nursing and Rehabilitation Center
Miami, FL
01.2023 - 02.2023
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring for accurate health evaluations.
- Implemented infection control measures to maintain a safe and hygienic living space for all residents.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
High School Diploma -
John A Ferguson Senior High School
Miami, FLSkills
- HIPAA compliance
- HVAC & FAST
- CMMA (A Certified Medical Administrative Assistant)
- Basic life support
- Compassionate communication
- Flexibility and adaptability
- Conflict resolution
- Tech-Savvy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Walmart
06.2025 - Current
Food and Beverage Attendant
Walt Disney World Resort
07.2023 - 05.2025
CNA
The Palace Nursing and Rehabilitation Center
01.2023 - 02.2023
Sales Associate
Hot Topic
08.2022 - 06.2023
High School Diploma -
John A Ferguson Senior High School