Daisea Skeete
Irvington,NJ
Summary
Dedicated and personable Customer Service Advocate with over 3 years of experience in delivering exceptional customer support and resolving complex issues. Proven track record of enhancing customer satisfaction through effective communication, problem-solving, and a customer-centric approach. Skilled in handling high-volume inquiries, providing accurate information, and ensuring a positive customer experience. Adept at working in fast-paced environments and committed to maintaining high standards of service excellence.
Overview
8
8
years of professional experience
Work History
Cabin Agent
Prospect Airport Services
08.2023 - Current
- Performed pre-flight inspection of the cabin interior prior to take off
- Ensured the cleanliness of the aircraft before departure, including restocking supplies such as blankets, pillows, magazines and snacks
- Provided customer service assistance to passengers, including answering questions about flight times, destinations and onboard services
- Followed company policies and procedures related to customer service satisfaction levels
- Placed correct safety cards in seatback pockets
- Conducted aircraft security inspection in compliance with government and corporate security standards
- Performed visual inspection of aircraft to gather and return items lost or misplaced by passengers
- Hauled and carried cleaning equipment to service and sanitize aircraft
- Mopped aircraft galleys and disposed of trash into dumpsters
- Kept cabin neat, clean and professional in appearance
Dietary Aide
Alaris Health at Cedar Grove
02.2022 - 08.2023
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Followed dietary procedures in accordance with established policies
- Set up trays and food service carts to deliver food to residents
- Delivered snacks to nurse station for distribution to specific residents
- Cleaned and maintained dining room during and after each meal service
- Served food and snacks according to planned menu and patients' diet orders
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality
- Assisted in the ordering, receiving, storage, and inventory of food items
- Worked closely with dietitians to ensure proper nutrition for each resident and patient
Clerk II General
Ministry of Human Services and Social Security
11.2017 - 07.2021
- Copied, scanned and filed documents to maintain office records
- Assisted customers by answering questions and providing information about their Old Age Pension and public Assistance
- Supported office clerical functions using word processing and other software, email and office machines
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures
- Communicated with customers and employees to answer questions or explain information
- Directed clients and guests to correct departments, rooms and staff members
- Answered multi-line telephone system and routed calls to appropriate personnel
- Sorted and distributed mail to internal staff and prepared outgoing mail
Customer Service Representative
Qualfon
10.2016 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Uphold quality control policies and procedures to increase customer satisfaction
- Consulted with customers to resolve service and billing issues
- Developed strong customer relationships to encourage repeat business
Education
Associate of Science - Social Work
Essex County College
Newark, NJEnglish For Common Interactions in The Workplace -
Pontificia Universidad Catolica De Chile
Social Work Practice: Advocating Social Justice -
University of Michigan
Michigan Center, MIHigh School Diploma -
Bladen Hall Multilateral School
Georgetown06.2015
Skills
- Problem-Solving
- Customer Satisfaction
- Team Building
- Strong Work Ethic
- Excellent communication skills
- Multitasking
- Active listening
Timeline
Cabin Agent
Prospect Airport Services
08.2023 - Current
Dietary Aide
Alaris Health at Cedar Grove
02.2022 - 08.2023
Clerk II General
Ministry of Human Services and Social Security
11.2017 - 07.2021
Customer Service Representative
Qualfon
10.2016 - 11.2019
Associate of Science - Social Work
Essex County College
English For Common Interactions in The Workplace -
Pontificia Universidad Catolica De Chile
Social Work Practice: Advocating Social Justice -
University of Michigan
High School Diploma -
Bladen Hall Multilateral School