Kaitlyne Alday

• Performed detailed servicing to ensure cleanliness of all aircraft interior areas such as cockpit, galley and lavatories.

• Replenished aircraft supplies for lavatories, safety cards, pillows, and blankets in first class.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Verified and scanned tickets, checking ID’s, proof of vaccination, directing guests to where they need to go.
• Handled guest complaints to ensure satisfaction.
• Guaranteed all areas are fully restocked and ready by thorough cleaning and sanitizing of the theatre.
• Handled cash transactions at box office and concession stands.
• Serving food at a fast pace.
• Coordinated break times ensuring each crew member got a 30-minute break.
• Making sure operations at the theatre are running smoothly.
• Running booth operations such as - Programming movies to be scheduled for the theatre. Scheduling Imax, 3D and Digital shows.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Servicing, helping customers, helping them find what they need, giving advice and organizing items misplaced in the wrong shelf in a neat manner.
• Labeling, Stocking and cleaning and maintaining shelves.
• Cashier work
• Photo lab, calling customers to let them know that their order online for photos is ready for pick up.
• Learning how to make canvas, cutting excess paper in a neat way for pictures if necessary. Taking passport pictures and creating them in a perfect size, cleaning the kiosks after my shift is going to end and making sure all customers are satisfied with everything.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Welcomed guests with a warm greeting and smiled in a friendly manner.
• Acknowledge guests and seat guests by escorting them to the assigned table.
• Informed guests about delays, offering beverages to ensure their comfort.