Julian Martinez
Bellflower,CA
Summary
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
ERMC Aviation
02.2022 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kitchen Staff Member
Stewart & Grub
06.2021 - 08.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
Paramount Senior Campus
Paramount, CA07-2021
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Complaint Handling
- De-Escalation Techniques
- Customer Focus
Timeline
Customer Service Agent
ERMC Aviation
02.2022 - 11.2024
Kitchen Staff Member
Stewart & Grub
06.2021 - 08.2022
High School Diploma -
Paramount Senior Campus
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