Maria Hernandez
Brooklyn,NY
Summary
Accomplished Dispatch Supervisor with a proven track record at ERMC Aviation, enhancing operational efficiency and employee productivity through expert route planning and coaching. Skilled in software applications and service coordination, I successfully modernized communication systems and streamlined dispatch processes, significantly improving reliability and team performance.
Overview
11
11
years of professional experience
Work History
Dispatch Supervisor
ERMC Aviation
10.2021 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Managed dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Dispatcher
PAX Assistant Inc
11.2017 - 10.2021
- Directed dispatching, routing, and tracking of fleet vehicles.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Dispatcher Coordinator
Air Service Corp
11.2013 - 11.2017
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Directed dispatching, routing, and tracking of fleet vehicles.p
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Education
Diploma - Accounting And Business Management
York College of The City University of New York
Jamaica, NY06.2004
Skills
- Coaching and onboarding
- Route Planning
- Employee Training
- Attendance documentation
- Incident Reporting
- Data Entry
- Service Coordination
Timeline
Dispatch Supervisor
ERMC Aviation
10.2021 - Current
Dispatcher
PAX Assistant Inc
11.2017 - 10.2021
Dispatcher Coordinator
Air Service Corp
11.2013 - 11.2017
Diploma - Accounting And Business Management
York College of The City University of New York
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