Jessica Scott
Kansas City,MO
Summary
Results-driven Dispatch Supervisor with expertise in dispatch operations, route planning, and DOT compliance. Proven ability to enhance operational efficiency through effective team leadership and problem-solving.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
POD Logistics Inc.
Kansas City, MO
08.2022 - 08.2025
- Prepared daily work and run schedules.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Effectively developed and implemented various SOPs to improve operational efficiency.
- Investigated customer inquiries regarding upcoming, current, and future shipments.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Kept an accurate log of owner-operators and company drivers' daily dispatches, along with requested time off and PTO time.
- Took a physical inventory of equipment (chassis, containers, trailers, etc.) to have accurate, up-to-date information for operations and our customers.
- Mentored, trained, and managed office personnel on all TMS systems, DOT regulations, and supply chain knowledge needed to move shipments overseas.
- Supervised driver dispatching, route planning, and driver ELDs to ensure DOT compliance and safety.
- Arranged for roadside repairs and other operational recovery steps when drivers broke down.
Customer Service Representative
Mark-it Express
Kansas City, KS
12.2021 - 05.2022
- Managed high-volume calls and emails. to maintain quality communication with clients.
- Performed Track and Trace daily to monitor incoming shipments.
- Responded to customer inquiries, delivering accurate information on shipment movements.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer other questions regarding shipments.
Operations Specialist
UPS
Kansas City, KS
07.2020 - 12.2021
- Monitored compliance with safety regulations and operational guidelines.
- Supported customer inquiries regarding missing and incorrectly delivered packages.
- I communicated with package car delivery drivers on the road to resolve issues in real time.
- Supervised package loaders, and conducted regular safety observations and reviews.
- Trained preloaders on SOPs and completed onboarding packages for new hires.
Education
High School Diploma -
Highland High School
Anderson, IN06-2010
Skills
- Dispatch operations
- Route planning
- DOT compliance
- Transportation management systems (Profit Tools, PortPro)
- Driver communication
- Data entry
- Problem solving
- Team leadership
- Detail orientation
- Coaching and onboarding
- Customer relationship management
Timeline
Dispatch Supervisor
POD Logistics Inc.
08.2022 - 08.2025
Customer Service Representative
Mark-it Express
12.2021 - 05.2022
Operations Specialist
UPS
07.2020 - 12.2021
High School Diploma -
Highland High School