Daisey Bufford
Crosby,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Scaffold Builder
06.2023 - 12.2023
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Professional Laser Technician
Innovative Lasers Of Houston
09.2022 - 04.2023
- Ensured optimal safety during procedures by closely adhering to industry standards and protocols.
- Increased return clientele through exceptional customer service and follow-up communication.
- Educated clients on post-treatment care instructions, ensuring adherence to best practices for optimal healing and recovery periods.
- Reduced procedure downtime by efficiently setting up, calibrating, and cleaning laser equipment for each session.
Customer Service Representative
Dollar Tree Distribution Center
03.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Representative
Benedettini Cabinetry
02.2019 - 01.2020
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Teacher Coordinator
American Heritage Academy & Childcare
09.2018 - 01.2019
- Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
- Assisted in the organization of school events, contributing to a positive school culture and fostering a sense of community among staff, students, and parents.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Coordinated referrals, service planning and documentation of services for assigned caseload.
Education
Associate of Applied Science -
Ross College
Online08-2025
Diploma -
Foster High School
05-2017
Skills
- Customer service
- Problem resolution
- Complaint resolution
- Professional telephone demeanor
- Customer inquiries
- Written and oral communication
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- First Aid Certification
Timeline
Assembly Line Worker
Scaffold Builder
06.2023 - 12.2023
Professional Laser Technician
Innovative Lasers Of Houston
09.2022 - 04.2023
Customer Service Representative
Dollar Tree Distribution Center
03.2020 - 09.2022
Customer Care Representative
Benedettini Cabinetry
02.2019 - 01.2020
Teacher Coordinator
American Heritage Academy & Childcare
09.2018 - 01.2019
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- First Aid Certification
Associate of Applied Science -
Ross College
Diploma -
Foster High School
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