DAISHA DOERR
LOUISVILLE,KY
Summary
Customer Service Representative with 7+ years of experience in enhancing customer satisfaction through efficient problem-solving and communication. Proficient in Microsoft Word, sales, and cash handling, with a strong ability to supervise and build effective teams. Demonstrates expertise in customer service and auditing, aiming to leverage skills in a dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MOVE-IN COORDINATOR
Broadway Management Group
Louisville, KY
12.2024 - Current
- Coordinated move-in logistics to ensure seamless transitions for new residents.
- Developed and maintained relationships with vendors to enhance service delivery.
- Implemented standardized processes for move-in procedures, improving efficiency and accuracy.
- Trained new team members on operational protocols and customer service standards.
- Resolved resident inquiries promptly, ensuring high levels of satisfaction during the move-in process.
- Collaborated with property management teams to align move-in schedules with occupancy goals.
CSR - CUSTOMER SERVICE REPRESENTATIVE
Spectrum
Louisville, KY
08.2020 - 11.2024
- Resolve customer equipment issues for internet and video services, ensuring satisfaction.
- Process phone payments accurately, enhancing customer convenience and trust.
- Utilize technical skills to troubleshoot and fix service disruptions efficiently.
- Collaborate with team to improve customer support strategies and outcomes.
- Contribute to high customer retention through effective problem resolution.
- Resolved customer equipment issues, fostering positive relationships. Streamlined payment processes, enhancing efficiency and customer satisfaction.
- Provided empathetic support for internet and video problems. Guided customers through payment options, ensuring smooth transactions.
MANAGER
Cash Express, LLC
Louisville, KY
04.2019 - 08.2020
- Led daily operations, improving efficiency and customer satisfaction.
- Oversaw cash handling and audits, ensuring financial accuracy.
- Developed marketing strategies, boosting sales and customer engagement.
- Supervised team, enhancing productivity and team collaboration.
- Managed scheduling, optimizing resource allocation and workflow.
- Streamlined operations, enhancing efficiency and customer satisfaction. Implemented strategic initiatives, resulting in measurable improvements to sales and team performance.
DISPATCHER/ADMINISTRATIVE ASSISTANT
Utility Resource Group LLC
Louisville, KY
12.2018 - 02.2019
- Coordinated daily schedules, improving team efficiency and response time.
- Managed communication channels, ensuring accurate and timely information flow.
- Assisted in administrative tasks, enhancing overall office productivity.
- Resolved dispatch issues promptly, contributing to seamless operations.
- Coordinated dispatch operations, optimising resource allocation and streamlining administrative processes. Implemented data-driven solutions, enhancing operational efficiency.
DISPATCHER AND CUSTOMER SERVICE REPRESENTATIVE
Olameter
Louisville, KY
05.2018 - 12.2018
- Coordinated daily dispatch operations, enhancing service efficiency and customer satisfaction.
- Resolved customer inquiries, achieving high satisfaction and retention rates.
- Utilized communication skills to streamline dispatch processes, improving response times.
- Managed scheduling and logistics, ensuring timely service delivery and operational consistency.
- Managed dispatch operations and customer inquiries, ensuring timely service delivery and client satisfaction. Streamlined communication processes, resulting in improved response times.
Education
Some College - Business Management
El Camino Community College
Torrance, CA05.2013
High School - undefined
Richard Alonzo High School
Hollywood, CA05.2011
Skills
- Customer Service (Expert), Cash Handling (Experienced), Marketing, Collections, Audits, Scheduling, Management, Sales, Advertising, Dispatching, Microsoft Excel, Team Building (Experienced), Microsoft Word (Expert), Operations, Supervising, Administrative, Recruiting, Team Management, Human Resources, Windows (Expert)
- Excel proficiency
- Microsoft Excel and PowerPoint
- Excel data modeling
Certification
Driver's License
LANGUAGES
English (Native).
ASSESSMENTS
- Verbal Communication — Familiar
- March 2019
- Measures a candidate's ability to effectively convey information when speaking.
- Full results: Familiar
Timeline
MOVE-IN COORDINATOR
Broadway Management Group
12.2024 - Current
CSR - CUSTOMER SERVICE REPRESENTATIVE
Spectrum
08.2020 - 11.2024
MANAGER
Cash Express, LLC
04.2019 - 08.2020
DISPATCHER/ADMINISTRATIVE ASSISTANT
Utility Resource Group LLC
12.2018 - 02.2019
DISPATCHER AND CUSTOMER SERVICE REPRESENTATIVE
Olameter
05.2018 - 12.2018
Some College - Business Management
El Camino Community College
High School - undefined
Richard Alonzo High School