Microsoft fluent
Daisha Reynolds
Statesboro,GA
Summary
Dedicated Customer Service professional skilled in helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Smart individual dedicated to working with emotional needs of others. Offering empathy, patience and commitment to keeping information confidential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Prevention Specialist
Walmart
04.2023 - 09.2023
- Reduced fraudulent activities through continuous monitoring of transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of attempted fraudulent funds.
- Reduced fraud incidents by implementing advanced detection tools and strategies.
Crew Trainer
Cookout
03.2019 - 06.2022
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
Customer Service Representative
Ollie's Bargain Outlet
06.2016 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Portal High School
Portal, GA05.2014
Skills
- Adaptability and Flexibility
- Verbal and written communication
- Active listening
- Analytical skills
- Ability to work in diverse teams
- Ability to learn quickly
- Efficient use of time
- Problem-solving with a creative approach
- Customer Service Orientation
- Team building
Certification
Currently enrolled in the Google IT Support certifications
Affiliations
- During holidays I help assist making food to hand out to the less fortunate
- Reading
- Sewing
Software
References
References available upon request.
Timeline
Fraud Prevention Specialist
Walmart
04.2023 - 09.2023
Crew Trainer
Cookout
03.2019 - 06.2022
Customer Service Representative
Ollie's Bargain Outlet
06.2016 - 03.2019
High School Diploma -
Portal High School