- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- I have a passion for photography and editing photos
- Historical Exploration
- Participating in cultural exchange programs and homestays
Daisha Spoltore
Pittsburgh,PA
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2020 - Current
- Hiring and Training Motivational Leadership Equipment Efficiency Team Member Motivation Production Efficiency
- Completed store opening and closing procedures and balanced tills
- Prepared, calibrated, and monitored production levels to achieve targets
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Helped store management meet standards of service and quality in daily operations
Barista
Crazy Mocha Coffee
08.2019 - 05.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Cleaned counters, machines, utensils, and seating areas daily
- Recommended products based on solid understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
Shift Manager
Bruegger's Bagels
10.2018 - 08.2019
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront
- Excelled in every store position and regularly backed up front-line staff
- Supervised employees and oversaw quality compliance with company standards for food and services
Cashier, Baker
Danas Baker
06.2015 - 10.2018
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Complied with health and safety codes to protect staff and customers
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
Education
Bachelor of Arts - Museum Studies
Arizona State University
Tempe, AZ06-2027
High School Diploma -
Pittsburgh CAPA
Pittsburgh, PA06-2019
Skills
- Safety Awareness
- Revenue Quotas
- Financial Management
- Business Development
- Conflict Resolution Techniques
- Staff Management
- Workplace safety
- Staff management
- Training and mentoring
- Inventory management
- Problem-solving
- Strong verbal and written communication
- Creative problem solving
Interests
Certification
- ServSafe Food Handler's Certification
Accomplishments
- Documented and resolved Inventory inaccuracy which led to better available inventory tracking.
- Supervised team of 35+ staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Barista
Crazy Mocha Coffee
08.2019 - 05.2020
Shift Manager
Bruegger's Bagels
10.2018 - 08.2019
Cashier, Baker
Danas Baker
06.2015 - 10.2018
Bachelor of Arts - Museum Studies
Arizona State University
High School Diploma -
Pittsburgh CAPA
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