DAISHA STINNETTE
Balch Springs,Tx
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Internal Revenue Service
01.2019 - 12.2025
- Assisted taxpayers with inquiries related to tax forms, notices, and accounts, providing clear and accurate information.
- Maintained detailed records of interactions while adhering to federal regulations concerning confidentiality.
- Resolved complex taxpayer issues, ensuring adherence to IRS policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Healthcare Receptionist
Pediatricians of Dallas
01.2014 - 01.2020
- Greeted patients, managed appointment scheduling, and handled insurance verifications.
- Coordinated with medical staff to ensure smooth patient flow and efficient office operations.
- Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Full-time, half-time & seasonal
Sales Associate / Assistant Manager
Gymboree
01.2017 - 01.2018
- Managed daily store operations, including staff supervision, inventory control, and customer service management.
- Led a team of 10+ employees, focusing on training, development, and performance optimization.
- Plan and coordinate the execution of projects, ensuring they are completed on time and within scope.
Education
Bachelor of Arts - Communications
Prairie View A&M University
Prairie View, TX08-2019
Skills
- Communication: Proficient in written and oral communication, with experience in content creation and public relations
- Project Management: Demonstrated ability to manage multiple projects, such as yearbook design and event planning, with strong attention to detail
- Leadership: Experience leading teams and managing staff in a retail environment, with a focus on training and development
- Technical Proficiency: Skilled in Microsoft Office Suite, Adobe Creative Suite (for design tasks), and various CRM systems
- Active listening
- Critical thinking
- Data entry
- Customer relations
Certification
- Certified Customer Service Professional (CCSP) – Internal Revenue Service, 2019
- HIPAA Compliance Training
Timeline
Customer Service Representative
Internal Revenue Service
01.2019 - 12.2025
Sales Associate / Assistant Manager
Gymboree
01.2017 - 01.2018
Healthcare Receptionist
Pediatricians of Dallas
01.2014 - 01.2020
Bachelor of Arts - Communications
Prairie View A&M University