Deonna Averhart
Pensacola,FL
Summary
Proven Administrative Assistant at Naval Hospital Pensacola, adept in customer service and data entry, enhanced office efficiency by implementing secure filing systems and improving document organization. Excelled in patient care at Havens at Pensacola, demonstrating empathy and professional communication. Skilled in Microsoft Excel and verbal communication, significantly contributing to team success and patient satisfaction. With all this combined I’m hoping to one day become a Licensed Healthcare Administrator.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
Naval Hospital Pensacola
Pensacola, FL
07.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Certified Nursing Assistant
Havens at Pensacola
Pensacola, FL
04.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Service Representative
Radiology Partners
Pensacola, FL
11.2023 - 09.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Associates Of Healthcare Service Management - Healthcare Management
Pensacola State College
Pensacola, FLAssociates Of Pre-Nursing - Pre-Nursing
Pensacola State College
Pensacola, FL12.2020
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Verbal Communication
- Confidential Document Control
- Multi-Line Telephone Systems
- Elderly Care
- Patient Care
- Personal Hygiene Assistance
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Administrative Assistant
Naval Hospital Pensacola
07.2024 - Current
Patient Service Representative
Radiology Partners
11.2023 - 09.2024
Certified Nursing Assistant
Havens at Pensacola
04.2023 - Current
Associates Of Healthcare Service Management - Healthcare Management
Pensacola State College
Associates Of Pre-Nursing - Pre-Nursing
Pensacola State College