Daishawna Dennis
Atlanta,GA
Summary
Dynamic professional with a proven track record at Continuum Global Solutions, excelling in customer service and document organization. Demonstrated ability to manage high-volume tasks with reliability, enhancing customer satisfaction through efficient problem-solving and data accuracy. Skilled in Microsoft Teams and Adobe Acrobat, adept at elevating service standards and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Jamrock Sports Bar And Grill
1232 Metropolitan
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Care Representative
Continuum Global Solutions
3824 Cedar Springs Rd Dallas Texas
05.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Scanning prepped documents which may include document sorting, counting and page separation.
Roadside Assistant
Randstad
285 Peachtree Center Ave NE Atlanta Ga
10.2020 - 04.2021
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Reduced response times for roadside assistance requests by effectively prioritizing tasks and coordinating with team members.
- Improved company reputation by maintaining a professional demeanor and delivering exceptional service during challenging situations.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
- Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
- Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
Education
Diploma -
Lithonia High School
Lithonia, GASkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Microsoft Teams
- Document organization
- Data accuracy
- Adobe Acrobat
- Document Scanning
Certification
Bartending & mixology
Timeline
Bartender
Jamrock Sports Bar And Grill
10.2023 - Current
Customer Care Representative
Continuum Global Solutions
05.2021 - 10.2023
Roadside Assistant
Randstad
10.2020 - 04.2021
Diploma -
Lithonia High School