Daisi Nichols
Buford
Summary
Dedicated Customer Service Representative with a proven ability to resolve complaints and enhance customer satisfaction. Skilled in team collaboration, maintaining accurate records, and processing transactions efficiently. Committed to delivering exceptional service and adhering to confidentiality standards.
Overview
19
19
years of professional experience
Work History
Sales & Service Representative
Primped & Polished
01.2021 - Current
- Delivered customer support by answering inquiries, resolving service concerns, and offering guidance on products and account options.
- Assisted customers with transactions, payment processing, refunds, and exchanges while maintaining accuracy and policy compliance.
- Handled order entry, updates, and service requests while maintaining organized documentation and account records.
- Managed account adjustments, billing questions, and service changes with professionalism and confidentiality.
- Supported sales efforts by identifying customer needs and recommending suitable offerings.
Senior Customer Service Representative
IAAI
03.2024 - 12.2025
- Provided high-level customer support for buyers and sellers, addressing escalated inquiries related to auctions, accounts, and documentation.
- Processed payments, refunds, and account adjustments while maintaining accuracy, policy compliance, and strong attention to detail.
- Reviewed and verified titles, ownership documents, and release paperwork to support timely and compliant vehicle transfers.
- Collaborated with internal departments, including title, lot operations, and management, to resolve service concerns efficiently.
- Handled fast-paced phone, email, and in-person support environments while maintaining professionalism and confidentiality.
- Communicated policies, timelines, and auction guidelines clearly to help customers understand requirements and resolve concerns confidently.
Pharmacy Technician/Pharmacy Customer Service Representative
CVS
01.2020 - 01.2020
- Collaborated with pharmacists to resolve discrepancies, verify information, and support medication dispensing.
- Supported the pharmacist by assisting with high-volume prescription queues, customer inquiries, and daily operational tasks.
- Implemented workflow improvements that enhanced efficiency in prescription processing activities.
- Accurately filled and dispensed prescriptions while ensuring compliance with pharmacy regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Leasing Agent/Administrative Assistant
Bryant Realty
01.2007 - 01.2015
- Assisted prospects with touring availability, explaining leasing terms, and guiding them through the application and approval process.
- Maintained organized resident files, processed documentation, and ensured all records were updated accurately.
- Managed front office tasks including scheduling email correspondence, data entry, and document preparation.
- Supported rent collection activities by logging payments, verifying receipts, and assisting residents with account questions.
- Provided excellent customer service by addressing concerns, resolving issues, and ensuring a positive resident experience.
Education
Associate of Science - Mathematics Education
Oakton Community College
Des Plaines, IL12.2026
Bachelor of Arts - Education
Mercer University
Macon, GA05.2027
Skills
- Inbound and outbound calling
- Complaint resolution
- Documentation processing
- Effective communication
- Relationship building
- Confidentiality adherence
- Problem solving
- Time management
- Team collaboration
- File organization
- Multitasking and organization
- Data entry accuracy
- Inventory management
- Prescription processing
Timeline
Senior Customer Service Representative
IAAI
03.2024 - 12.2025
Sales & Service Representative
Primped & Polished
01.2021 - Current
Pharmacy Technician/Pharmacy Customer Service Representative
CVS
01.2020 - 01.2020
Leasing Agent/Administrative Assistant
Bryant Realty
01.2007 - 01.2015
Associate of Science - Mathematics Education
Oakton Community College
Bachelor of Arts - Education
Mercer University