Daisia Gray
134 Nelson Dr. ,LA
Summary
Driven professional with a proven track record at Premier One Logistics, excelling in customer relationship management and data entry accuracy. Leveraged critical thinking and communication skills to enhance customer satisfaction and streamline data processing, significantly contributing to business development and sales support. Demonstrates a commitment to maintaining data security and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Level up Car Sales
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Data Entry Clerk
Premier One Logistics
02.2024 - 02.2024
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Elsik High School
Houston, TX05.2024
Skills
- Customer Response
- sales support
- Customer service excellence
- Customer Relationship Management (CRM)
- Call center experience
- Payment Processing
- Live chat support
- Online Chat Support
- Incoming Call Management
- Business Development
- Product Sales
- Order Processing
- Document processing
- Data Security
- Proofreading
- File Management
- Data Entry
- communication
- active listening
- critical thinking
- Independent worker
Timeline
Data Entry Clerk
Premier One Logistics
02.2024 - 02.2024
Customer Support Specialist
Level up Car Sales
01.2023 - Current
High School Diploma -
Elsik High School
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