Daisie Fernandez
Napa,CA
Summary
Dynamic professional with experience at GEO Reentry Services, skilled in case documentation and effective listening. Proven ability to enhance client satisfaction and reduce caseload backlog through problem-solving and teamwork. Recognized for promoting a positive environment and maintaining confidentiality while supporting clients in achieving their goals.
Overview
6
6
years of professional experience
Work History
Assistant Case Manager
GEO Reentry Services
07.2024 - Current
- Improved client satisfaction by promptly addressing concerns and implementing appropriate solutions.
- Assisted in the development of individualized service plans to address clients'' specific needs.
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
Front of House Employee
Milestone Provisions
05.2021 - 12.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Server
Holiday Springs of Napa
08.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Pre-Health Science
Napa Valley College
Napa, CA05-2025
High School Diploma -
Vintage High School
1375 Trower Ave, Napa, CA 9455806-2021
Skills
- Case documentation
- Confidentiality adherence
- Data entry proficiency
- Progress monitoring
- Effective listening
- Motivational interviewing
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Case Manager
GEO Reentry Services
07.2024 - Current
Front of House Employee
Milestone Provisions
05.2021 - 12.2021
Server
Holiday Springs of Napa
08.2019 - 05.2021
Associate of Science - Pre-Health Science
Napa Valley College
High School Diploma -
Vintage High School
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