Daisy A Alcaraz
Bellflower,CA
Overview
7
7
years of professional experience
Work History
Customer Service Representative-Call Center
DENTAL LABORATORY CONCEPTS
07.2017 - 09.2019
- Assist dental offices in requesting Fed-Ex Pick-ups
- Assist dental offices in requesting supplies
- Data Entry
- Provide dental offices with ETA’s for their lab cases
Customer Service Representative-Call Center
ALL NIPPON AIRWAYS
03.2017 - 07.2017
- Make flight reservations
- Assist passengers with their flight reservation
- Modify flight reservations
- Provide general information on airport procedures, customs and immigration protocols, and needed documentation
Customer Service Representative-Call Center
DIAGNOSTICS LABORATORY AND RADIOLOGY
05.2016 - 12.2016
- Place orders for patients who require laboratory, x-ray, and ultrasound services
- Assisting nurses with procuring results
- Assist nurses with ordering supplies for their facilities
- Relay messages to managers
Lead Customer Service Representative
MICHEALS ARTS AND CRAFTS
08.2012 - 10.2015
- Cashier
- Sales Associate - Assist Customer
- Handle complaints in professional manner
- Answer phone calls during peak times
Education
Associate Of Science - Diagnostic Medical Sonography
National Polytechnic College
Lakewood, CAHigh School Diploma -
Eaglecrest High School
Centennal, CO01.2011
Skills
Bilingual: English/Spanish
Customer Service and Support
Detail - oriented individual
Strong team player attitude
Ability to multi-task efficiently
Microsoft Office and Windows XP
Type speed 40wpm
Timeline
Customer Service Representative-Call Center
DENTAL LABORATORY CONCEPTS
07.2017 - 09.2019
Customer Service Representative-Call Center
ALL NIPPON AIRWAYS
03.2017 - 07.2017
Customer Service Representative-Call Center
DIAGNOSTICS LABORATORY AND RADIOLOGY
05.2016 - 12.2016
Lead Customer Service Representative
MICHEALS ARTS AND CRAFTS
08.2012 - 10.2015
High School Diploma -
Eaglecrest High School
Associate Of Science - Diagnostic Medical Sonography
National Polytechnic College
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